Housekeeping Manager

Louis S. Wolk Jewish Community Center of Greater Rochester

Department: Housekeeping
Reports To: Facility Director
Status: Full-Time, Exempt
Schedule: Varied schedule; periodic evenings and weekends
Supervision: Housekeeping Leads and Housekeeping Team
Location: 1200 Edgewood Avenue, Rochester, NY

About the JCC

The Louis S. Wolk Jewish Community Center of Greater Rochester is a welcoming community organization that serves people of all backgrounds through fitness, wellness, childcare, camp, arts, culture, recreation, and community-building programs. Our work is guided by the values of compassion, community, welcoming and belonging, respect and dignity, and being our best selves.

Position Overview

The Housekeeping Manager provides hands‑on leadership for the JCC housekeeping operation and is accountable for maintaining a clean, sanitary, safe, and welcoming environment across the campus. This position establishes service standards, develops effective staffing and inspection systems, manages supplies and equipment, and ensures that housekeeping services consistently support the member, guest, participant, and employee experience.

Key Responsibilities

• Lead, coach, schedule, and develop the Housekeeping Supervisor and Housekeeping Team, promoting accountability, teamwork, professionalism, and high-quality service.
• Establish, document, and enforce consistent cleaning, sanitation, and appearance standards throughout the facility, including fitness areas, locker rooms, childcare and program spaces, offices, public areas, restrooms, and high‑traffic common spaces.
• Develop and maintain shift assignments, cleaning schedules, standard operating procedures, checklists, and performance expectations for all housekeeping functions.
• Recruit, onboard, train, schedule, supervise, and retain an effective housekeeping team capable of supporting a seven‑day operation. Monitor attendance, overtime, staffing levels, productivity, and shift coverage.
• Maintain appropriate staffing coverage by managing schedules, time off, vacancies, call‑ins, and overtime while balancing service expectations and budget requirements.
• Conduct routine quality assurance inspections; maintain cleaning logs, inspection records, and corrective‑action tracking; identify recurring concerns and implement sustainable solutions.
• Respond promptly and professionally to cleanliness concerns from members, guests, staff, program participants, and leadership, ensuring timely resolution and appropriate follow‑up.
• Maintain cleaning and disinfection protocols that reflect applicable health, safety, childcare, food‑service, fitness, and industry standards, including appropriate response procedures for bodily fluids and communicable illness concerns.
• Ensure compliance with OSHA requirements, Safety Data Sheet requirements, chemical labeling and storage procedures, personal protective equipment standards, and organizational safety policies.
• Manage inventory, purchasing, storage, and responsible use of cleaning supplies, equipment, chemicals, paper products, and related materials. Monitor expenditures and identify opportunities to improve quality and control costs.
• Maintain an inventory of housekeeping equipment and coordinate preventive maintenance, repair, replacement, and staff training to ensure equipment is safe and operational.
• Coordinate housekeeping support for special events, rentals, programs, emergencies, weather‑related conditions, facility incidents, and periods of unusually high building usage.
• Collaborate with Facilities, Programs, Early Childhood, Fitness, Membership, Security, Events, and other departments to understand schedules, special cleaning requirements, facility usage patterns, and operational priorities.
• Set clear performance expectations; provide coaching, recognition, feedback, and corrective action; and partner with Human Resources on employee‑relations matters.
• Manage housekeeping vendors and service providers, including performance expectations, service quality, pricing, contract compliance, and issue resolution.
• Lead or support deep‑cleaning, floor‑care, equipment‑replacement, renovation, seasonal, and campus‑improvement projects.
• Collaborate with the Facility Director on the annual housekeeping budget and provide recommendations regarding operating expenses, equipment, and capital needs.
• Provide periodic on‑site leadership and support across all shifts, including evenings and weekends, based on operational needs.
• Perform other duties and responsibilities as assigned.

Leadership and Supervisory Responsibilities

• Directly supervise the Housekeeping Supervisor and provide overall leadership and accountability for the Housekeeping Team.
• Conduct regular team meetings, individual check‑ins, performance evaluations, and training sessions.
• Promote a respectful, inclusive, service‑oriented workplace consistent with JCC values.
• Model safe work practices and actively reinforce compliance with all operational and safety procedures.

Qualifications

• High school diploma or equivalent required; relevant college coursework, technical training, or industry certification preferred.
• Three or more years of progressively responsible experience in housekeeping, custodial services, environmental services, hospitality, facilities operations, or a related field.
• At least two years of supervisory or team‑lead experience, including responsibility for scheduling, coaching, performance management, and staff development.
• Demonstrated ability to establish standards, inspect work, solve problems, and hold a team accountable for results.
• Working knowledge of commercial cleaning practices, infection‑prevention procedures, chemical safety, Safety Data Sheets, personal protective equipment, and safe equipment operation.
• Strong communication, organization, time‑management, and customer‑service skills.
• Ability to manage competing priorities, interruptions, urgent concerns, and the operational needs of a large, active community facility.
• Proficiency with Microsoft Outlook, Word, and Excel; experience with payroll, scheduling, work‑order, or inspection systems preferred.
• Ability to communicate effectively in English; additional language skills are valued.

Schedule Expectations

This is a full‑time leadership position supporting a seven‑day operation. The regular schedule will be established with the Facility Director and will include periodic early mornings, evenings, weekends, holidays, and schedule adjustments based on staffing, events, emergencies, and operational needs.

Physical Demands

• Frequently stand and walk for extended periods and regularly bend, twist, reach, push, pull, stoop, kneel, handle, and grip.
• Frequently lift or carry up to 25 pounds and occasionally lift or carry up to 50 pounds, with assistance or appropriate equipment when needed.
• Frequently travel throughout a large multi‑level facility and use stairs.
• Operate standard commercial housekeeping equipment and use a computer and keyboard.
• Occasionally work extended hours in response to operational needs.

Work Environment

This position works throughout an active community center and may be exposed to moving equipment, heat, cold, wet surfaces, cleaning chemicals, fumes, dust, bodily fluids, electrical hazards, and outdoor weather conditions. Required personal protective equipment and safety procedures must be used consistently.

Compensation and Benefits

This is a full‑time, salaried position with an anticipated annual salary range of $60,000–$70,000, based on the successful candidate’s experience and qualifications. The position is also eligible for the JCC’s comprehensive employee benefits package. The JCC offers a comprehensive benefits package for eligible employees, which may include health coverage, paid time off, retirement benefits, access to JCC facilities and programs, and other employee benefits in accordance with current plan terms and organizational policies.

Equal Opportunity Employment

The Jewish Community Center of Greater Rochester, Inc. is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees with disabilities.