Registered Nurse, Supervisor Hematology Clinic

Registered Nurse, Supervisor Hematology Clinic

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The RN Supervisor, Hematology Clinic serves as a key leader within the Hematology and Cellular Therapy program, providing operational, clinical, and personnel oversight for the Hematology Clinic. This department cares for hematology and cellular therapy patients across the continuum of treatment, including infusion therapy, follow-up visits, laboratory services, blood product administration, apheresis, and specialized procedures. The Supervisor is accountable for ensuring the delivery of safe, high-quality, patient-centered care while maintaining compliance with regulatory, accreditation, and organizational standards. This role is responsible for overseeing daily operations, staff scheduling, performance management, quality outcomes, resource utilization, and departmental workflow to support optimal patient and operational outcomes. Working collaboratively with leaders across City of Hope Arizona, the Supervisor will maintain a strong partnership with both the Cellular Therapy Inpatient Unit, Cellular Therapy Day Hospital leadership teams, and other leaders throughout the hospital to ensure seamless coordination of care. Key responsibilities include staff development and engagement, implementation of quality improvement initiatives, budget planning support, regulatory readiness, and operational efficiency. The Supervisor serves as a clinical and operational resource for the team, fostering a culture of excellence, accountability, collaboration, and continuous improvement. This role combines advanced oncology nursing expertise with strong leadership, communication, and administrative skills. As a critical liaison among interdisciplinary teams, the RN Supervisor plays an integral role in advancing strategic initiatives, supporting program growth, and ensuring exceptional care delivery throughout the Hematology Clinic and Cellular Therapy Program.

The successful candidate:

Leadership and Management: Oversees nursing and support staff as well as daily operations in the Hematology Clinic, ensuring adherence to established protocols and standards of care. Conducts regular performance reviews, provides feedback, and fosters professional development and training opportunities for staff. Partners with other leaders in the development, implementation and evaluation of Unit/Dept. goals and key performance indicators (KPI's). Coordinates with healthcare team leaders to develop and implement nursing practices that enhance patient care quality and efficiency. Manages staffing requirements, including scheduling and resource allocation to optimize department functionality. Acts as a representative of the nursing teams in interdisciplinary meetings to discuss and resolve clinical and administrative issues. Oversees the patient data tracking system for both clinical, scientific, and financial use. Identifies and responds to service recovery needs as identified by patients and/or other people in a position to understand service requirements.

Clinical Expertise: Ensures the delivery of competent and compassionate care to patients, upholding the standards of the Hematology and Cellular Therapy Program and the Values and Behaviors of City of Hope. Supervises and evaluates the nursing practice required in safely managing hematology and cellular therapy patients who are undergoing the administration of treatments such as chemotherapy, immunotherapy, and other specialized medications, ensuring compliance with safety standards. Monitors patient care for quality and efficacy, responding to emergencies and changes in patient condition promptly.

Quality Improvement and Compliance: Leads quality improvement initiatives aimed at enhancing patient outcomes and departmental efficiency using evidence-based practices. Collaborates with the Quality Management team to track, analyze, and report on performance metrics and outcomes. Investigates safety events, communicates solutions/resolutions of problems within the unit. Ensures compliance with all relevant regulations, including state and federal laws, and nursing best practices. Addresses any discrepancies in care and implement corrective actions as needed.

Education and Mentorship: Facilitates ongoing education and training for nursing staff to ensure high standards of competency and care are maintained. Mentors nursing staff and assists in the orientation of new nurses, providing guidance and leadership in clinical and administrative matters. Assists in the development of training programs that cover essential nursing competencies, specialized oncology care/BMT techniques, and patient safety protocols. Encourages staff participation in professional development programs and continuing education to keep skills and knowledge up to date. Implements a feedback system for nursing staff to voice concerns and suggestions, enhancing the overall learning environment.

Operational Management: Acts as the resource by identifying and/or solving administrative/operational problems. Collaborates with physicians, pharmacists, and other healthcare professionals to optimize patient treatment plans and improve outcomes. Implements and ensures adherence to departmental, hospital, and City of Hope policies and procedures. Manages and addresses any issues related to the physical environment of the care areas, including equipment maintenance and setup. Develops strategies to streamline workflows and improve operational efficiency across departments. Addresses logistical challenges in the delivery of care, ensuring that operational processes are aligned with patient care priorities.

Budget and Resource Management: Assists with the preparation of the budget and monitors departmental expenditures to ensure efficient use of resources. Ensures that the departments are adequately stocked with necessary supplies and medications, aligning with budget constraints. Monitors the utilization of resources to identify cost-saving opportunities without compromising on quality of care. Provides input into the financial planning and forecasting process to predict resource needs based on patient volume and departmental goals.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace code of Conduct and Compliance Plan.

Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Minimum of 3 years experience in Hematology preferred

Bachelors Degree in Nursing (BSN)

Oncology Nursing Society Fundamentals of Chemotherapy and Immunotherapy Administration

Arizona Registered Nurse License

American Heart Association (AHA) Basic Life Support

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

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