General Manager

General ManagerSince 1981, Mesa Systems has delivered reliable relocation services locally, coast-to-coast, and internationally. Built on the principles of Pride. Respect. Trust. (PRT), we take pride in our work, respect our customers and each other, and trust our teams to deliver at the highest level—every time.As we continue to grow and expand, we are looking for strong operational leaders to drive performance, build teams, and deliver exceptional customer experiences.The RoleThe General Manager (GM) is responsible for the overall performance of a Mesa branch, including revenue growth, operational execution, financial performance, and team leadership.This is a hands-on leadership role requiring someone who can drive results, lead people, and operate the business end-to-end. The GM is accountable for delivering profitable growth while maintaining a strong culture aligned to Mesa's PRT values.What You'll DoBusiness & Financial PerformanceOwn full P&L responsibility for the branchDrive revenue growth across local, national, and O&I business linesManage costs, productivity, and profitabilityForecast, plan, and execute against financial targetsOperations LeadershipEnsure safe, efficient, and high-quality service deliveryPartner with Dispatch, Warehouse, and Drivers to optimize operationsMonitor key metrics (on-time performance, claims, labor efficiency, etc.)Drive continuous improvement and operational excellenceSales & Customer GrowthPartner with Sales to grow local and national accountsBuild and maintain strong customer relationshipsEnsure service execution aligns with customer expectationsSupport estimating, proposals, and key account developmentTeam Leadership & DevelopmentLead, coach, and develop a diverse team across operations and support rolesBuild a high-performance culture rooted in accountability and respectIdentify and develop future leaders (HiPo / succession planning)Address employee relations matters with consistency and professionalismCulture & EngagementChampion Mesa's Pride, Respect, Trust (PRT) valuesDrive employee engagement, recognition, and retentionServe as a visible leader in the branch and local communityCompliance & SafetyEnsure compliance with DOT, safety, and regulatory requirementsMaintain a strong safety culture across all functionsPartner with HR and Safety on investigations, training, and complianceWhat Success Looks LikeBranch consistently meets or exceeds revenue and profitability targetsOperations run efficiently with high customer satisfactionStrong team engagement with low turnover in key rolesSafety and compliance standards are consistently metYou are viewed as a leader of leaders, not just a managerWhat We're Looking For7–15+ years of leadership experience in operations, logistics, transportation, or service-based industriesProven success managing P&L ($20M) and driving business performanceStrong leadership, coaching, and team development skillsAbility to operate in a fast-paced, hands-on environmentStrong problem-solving and decision-making capabilityExperience in moving & storage, logistics, or related industry preferredWhy MesaOpportunity to lead and grow a business with real ownership and accountabilityBe part of a company that values people, performance, and cultureWork in a dynamic, growth-oriented environmentCulture grounded in Pride. Respect. Trust.