Service Coordinator

Job Description

Job Description

Job Title: Service Coordinator
Job Description

The Service Coordinator oversees the flow of service requests, dispatches field technicians, and ensures customers receive timely and efficient support. This role suits someone with a background in logistics, dispatching, HVAC service, or related industries who enjoys working in a fast-paced environment, coordinating schedules, and delivering excellent customer service. While knowledge of boilers, burners, and mechanical systems is helpful, it is not required.

Responsibilities

• Receive and document incoming customer calls and service requests in a clear and organized manner.
• Prioritize service calls based on urgency, safety considerations, and customer needs.
• Dispatch technicians to appropriate jobs and locations, ensuring the right resources are assigned to each task.
• Coordinate emergency service calls and after-hours situations to ensure prompt response.
• Schedule service work and projects in collaboration with management, optimizing technician availability and workload.
• Maintain awareness of local geography, traffic patterns, and travel times to maximize route efficiency.
• Communicate effectively and consistently with technicians, customers, and office personnel to keep all parties informed.
• Monitor job status throughout the day and make scheduling adjustments as needed to address delays or new priorities.
• Provide exceptional customer service by maintaining a professional, courteous, and positive attitude in all interactions.
• Work closely with management to ensure customers receive timely service and that service commitments are met.
• Use computer systems and dispatch or service management software to track, update, and manage service activities accurately.
• Maintain accurate records of service calls, schedules, and job outcomes to support reporting and continuous improvement.

• High school diploma or equivalent.
• Excellent verbal and written communication skills to interact effectively with customers, technicians, and office staff.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Proven ability to multitask and perform well under pressure in a fast-paced environment.
• Positive, professional attitude and the ability to work collaboratively with employees and customers.
• Strong computer skills, including proficiency with office software and the ability to learn dispatch or service management tools.
• High attention to detail when recording information, scheduling work, and updating job status.
• Knowledge of local geography and travel routes to support efficient dispatching and scheduling.

• College degree is preferred but not required.
• Experience in logistics, scheduling, or dispatching, particularly in service-based environments.
• Previous experience with HVAC, boiler, mechanical, or industrial service companies.
• Understanding of how service-based companies prioritize emergency work versus scheduled maintenance and projects.
• Experience using dispatching or service management software to coordinate field activities.
• Familiarity with boilers, burners, and mechanical systems is helpful but not required.

You will join a service-oriented organization that values reliability, teamwork, and clear communication. The role offers the opportunity to be at the center of daily operations, directly influencing customer satisfaction and service efficiency. You will work with supportive leadership and a collaborative office team that encourages problem-solving, continuous learning, and professional growth. The environment rewards individuals who take initiative, stay organized, and enjoy coordinating people and resources to deliver excellent service.

Work Environment

The Service Coordinator works in an office-based environment focused on coordinating field service activities. You will use computers, office software, and dispatch or service management systems throughout the day to manage schedules, track job status, and communicate with technicians and customers. The work involves frequent phone and digital communication, as well as real-time schedule adjustments in a dynamic setting. Standard office attire is expected, and the role requires sustained attention to detail and comfort working in a structured, professional office atmosphere.

Job Type & Location

This is a Contract to Hire position based out of Theodore, AL.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Theodore,AL.

This position is anticipated to close on Jul 4, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.