Project Manager

Position Overview Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary customer service skills that are essential to work through difficult situations. You may assist the Estimator in creating estimates in Xactimate utilizing general and program guidelines. You must have a construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will make a difference here, helping clients solve the needs they have, and helping our company grow and prosper. Compensation is a fixed salary based upon experience plus commissions. Job Responsibilities Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site. Completes assigned jobs according to company processes, maintains quality control within the budget of each job. May perform daily monitoring on active residential and/or commercial jobs and communicate with customers. Maintains records of personnel and resources used on projects and communicates all billable events to others. May be responsible for creation of estimates in applicable software. Inspect and scope jobs onsite and works with Production Manager/ Crew Chief/Lead Tech on scope of job. Document / review loss with clear and descriptive job photos and upload into operating system/software. May write reconstruction estimates using Xactimate. Communicates conversations and key information on the job using the notes feature in required software. Explains restoration process and next steps to resolution in person to customers using printed materials as a guide. Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss. May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary. Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies. Job Requirements High school graduate or equivalent, college degree preferred. Strong knowledge of insurance restoration and/or construction industry. Valid Driver's License and satisfactory driving record. Able to work independently or work with/lead a team. Exhibit professionalism, maturity, and willingness to serve the customer. Experience managing teams of 2 or more. Experience with entering data using a tablet or mobile phone. Strong verbal and written communication skills. Strong problem solving and customer service skills. Must be able to prioritize activities and meet deadlines. Working on-call schedule is required. Certifications that may be helpful: ASD – Applied Structural Drying Technician FSRT – Fire & Smoke Restoration Technician OCT – Odor Control Technician WRT – Water Damage Restoration Technician Physical Demands and Working Conditions Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching are required. Express or exchange ideas with others and receive and act on detailed information given. Benefits Free uniforms Opportunity for advancement Paid time off Training & development Bonus based on performance Competitive salary Dental insurance #J-18808-Ljbffr