Operations Coordinator

Base Pay $15.00 - $17.00 / Hour Employee Type Non-Exempt-Full-time About Budget Car & Truck Rental of Las Vegas Budget Car & Truck Rental of Las Vegas is locally owned and operated by Malco Enterprises of Nevada, Inc., a sub-licensee of Avis Budget Group. For more than 30 years, we have served Southern Nevada by providing reliable vehicles, competitive pricing, and exceptional customer service. Our mission is simple: To deliver the best car rental experience through newer vehicles, exceptional service, and competitive pricing. We value teamwork, accountability, integrity, and continuous improvement. We invest in our employees through training, development, and opportunities for advancement. Job Summary When a customer calls, a truck needs to roll out, or a billing question needs a real answer — you're the one who makes it happen. As our In-Town Operations Coordinator, you'll be the voice of every In-Town location and the behind-the-scenes engine of our truck operations. You'll pick up the phone with confidence (in English and Spanish), keep our fleet information organized and accurate, and help solve problems before they slow anyone down. This role sits at the crossroads of customer service, truck operations, and marketing, so no two days look exactly alike. If you love staying organized, thrive on variety, and get real satisfaction from keeping things moving, this is your seat at the center of the action. Essential Duties and Responsibilities Customer Service & Truck Operations • Serve as the central point of contact for incoming calls to all In-Town locations, assisting customers in English and Spanish with reservations, rental questions, and general inquiries.

• Research and resolve customer billing concerns, including charge explanations, rental agreement discrepancies, and follow-up on open balances, escalating complex issues to the appropriate manager.
• Support the Truck Operations Manager with daily truck operations, including tracking truck availability, location, and status across In-Town locations.
• Maintain accurate fleet information such as unit assignments, mileage, maintenance and service schedules, damage reports, and out-of-service status.
• Coordinate with team members and locations to support truck movements, reservations, and scheduling needs.
• Create, update, and maintain spreadsheets, tracking reports, and operational records with a high level of accuracy, organization, and attention to detail.
• Prepare recurring reports and summaries for management to support operational decisions.
• Partner with the In-Town Operations Manager on customer service follow-ups, billing resolutions, and day-to-day operational needs.
• Document customer interactions and issue resolutions to ensure clear communication and accountability across locations.

Marketing & Administrative Support • Assist the Marketing Director with business and commercial inquiries, including lead intake, initial follow-up, and routing to the appropriate contact.

• Organize and track leads, business accounts, and inquiry information to support sales and marketing efforts.
• Help maintain accurate customer and business account information as internal systems and processes continue to develop.
• Support marketing and administrative projects as directed, such as data entry, list building, and record clean-up.

Cross-Training & Additional Support • Cross-train in rental counter procedures to provide coverage during peak periods, absences, or staffing shortages. • Provide additional administrative support across departments based on operational needs. Other Job Duties Follow Company Core Values consistently and maintain a professional, respectful, positive attitude with coworkers, management, vendors, and customers. Maintain adherence to company service protocols, confidentiality guidelines, sense of urgency, and quality expectations. Participate in ongoing training, performance reviews, and team meetings. Maintains compliance with company policies and procedures, local regulations, and recommended best practices. Performs other related duties as assigned. Qualifications Education & Experience · High school diploma or equivalent. · At least 1+ year of experience in customer service, call center, administrative, or operations support. Required Qualifications •Bilingual in English and Spanish (verbal and written).

• Proficiency with Microsoft Excel or Google Sheets, including data entry, sorting, and basic formulas.
• Strong organizational skills with the ability to manage multiple priorities and follow through on details.
• Clear, professional, and courteous phone and written communication skills.
• Ability to handle billing discussions and customer concerns with patience and professionalism.
• Able to show proof of valid employment verification.
• Reliable transportation to work location and reliable attendance based on work schedule.

Preferred: · Experience in vehicle rental, fleet, transportation, or logistics operations.

• Experience with billing, accounts receivable, or payment resolution.
• Familiarity with rental management, CRM, or fleet tracking software.
• Experience supporting lead intake, sales, or marketing functions.
• Valid driver's license.

Physical Requirements · Ability to sit for extended periods while working at a computer and on the phone.

• Frequent use of a computer, keyboard, phone, and headset.
• Ability to stand and walk for extended periods when providing rental counter coverage or visiting the lot.
• Ability to lift up to 25 pounds of office supplies, materials, etc. occasionally.
• Occasional exposure to outdoor conditions, including Las Vegas heat, when on the lot.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Work Schedule Able to work full-time, estimated 30-40 hours per week, Monday – Friday on-site at our work location in Las Vegas, NV, based on business volume and demands, ensuring all business needs and job duties are met. Flexibility may be requested to adjust hours or workdays to provide business coverage, as needed. Compensation $15.00 - $17.00 dollars per hour, based on experience. What We Offer Competitive pay and potential eligibility for a motivating bonus plan. Prioritize your health and wellness with medical, dental, vision, life insurance, and short-term disability coverage for you and your family. Prepare for your future through our 401(k)-retirement plan and company match program. Take care of your personal needs and enjoy time away from work using accrued paid time off and company-paid holidays. When you have every day-life needs, use our Employee Assistance Program to guide you to professional resources to make informed decisions for you and your family. We offer our dedicated team members car rental discounts. Grow your skills and knowledge through our training, development, and advancement opportunities. Budget Car & Truck Rental of Las Vegas Core Values We share success We grow through people & innovation We do the right things always We steward resources wisely We bring a “can do” mentality We build trust through accountability Equal Employment Opportunity (EEO) We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply. Budget Car & Truck Rental of Las Vegas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. Budget Car & Truck Rental of Las Vegas is committed to providing reasonable accommodations to individuals with disabilities. Summary What We Offer Competitive pay and potential eligibility for a motivating bonus plan. Prioritize your health and wellness with medical, dental, vision, life insurance, and short-term disability coverage for you and your family. Prepare for your future through our 401(k)-retirement plan and company match program. Take care of your personal needs and enjoy time away from work using accrued paid time off and company-paid holidays. When you have every day-life needs, use our Employee Assistance Program to guide you to professional resources to make informed decisions for you and your family. We offer our dedicated team members car rental discounts. Grow your skills and knowledge through our training, development, and advancement opportunities. Budget Car & Truck Rental of Las Vegas Core Values We share success We grow through people & innovation We do the right things always We steward resources wisely We bring a “can do” mentality We build trust through accountability Equal Employment Opportunity (EEO) We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply. Budget Car & Truck Rental of Las Vegas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. Budget Car & Truck Rental of Las Vegas is committed to providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr Budget Car & Truck Rental of Las Vegas