Shelter Compliance Manager

Shelter Compliance ManagerLantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.The Shelter Compliance Manager oversees contract compliance, funder reporting, and internal quality assurance across Lantern's shelter programs. This role ensures audit readiness, strengthens program practices, and supports continuous improvement through data-driven monitoring, training, and collaboration with program leadership. This position is based primarily at Lantern's headquarters in Manhattan and supports multiple program sites, with occasional local travel to support off-site or community-based activities.Essential FunctionsSupport the management of New York City shelter contracts and funder requirements.Serve as a primary liaison with funders regarding compliance, reporting, and program performance.Oversee the preparation and submission of required funder reports, including monthly, quarterly, and annual deliverables.Plan and conduct internal compliance and quality assurance audits, including chart reviews and site visits.Develop, implement, and monitor corrective action and quality improvement plans.Analyze program data to identify trends, risks, and opportunities for improvement.Provide technical assistance and training to staff on compliance, reporting, and quality standards.Ensure the accuracy, integrity, and accessibility of program data and reporting tools.Perform other job-related duties as assigned.Required Education and ExperienceBachelor's degree from an accredited school is required.Minimum of three years of experience in contract compliance, quality improvement, program operations, or data reporting in human services.Proficiency in Microsoft Office Suite, including intermediate Excel skills.Strong organizational, analytical, and written communication skills.Ability to manage multiple priorities in a deadline-driven environment.Ability to travel within the five boroughs of New York City.Preferred QualificationsExperience working with vulnerable or at-risk populations.Experience working in a shelter environment.Experience working with New York City government agencies.Experience using CARES or other human services data systems.Work EnvironmentThis position operates primarily in an office setting, with regular visits to shelter sites serving individuals who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic health conditions.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally, the employee may lift and/or move up to 5 pounds. Some responsibilities may include travel between sites, walking up to 0.25 miles, and carrying work materials weighing up to 8 pounds.NoteLantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners, and is committed to building inclusive, vibrant, and just communities.