Customer Relationship Staff / Assistant Manager - Bilingual(English/Korean)

Company Description

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Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

• Maintain regular communication and collaboration skills with our 3PL call center conducting weekly meetings to ensure alignment and address any issue.
• Interaction with customers (Delivery, Questions regarding products, exchange, and return)
• Conduct monthly analysis of customer service related issues and prepare detailed reports for management 
• Corrective action planning to improve CRM process 

 

Salary: $45-70k/yr. (DOE)

Qualifications

• Bachelor’s Degree or equivalent work experience preferred
• Assistant Manager level-2,4 year experience or Staff level -1,2 year experience preferred
• Problem-solving and Negotiation skills
• Time management skills (Prompt responses to customer queries and the timely implementation of customer service strategies needed)
• verbal and written English communication skills
• Intermediate knowledge in working with MS Office programs 
• Must be legally authorized to work in the United States
• Bilingual(English/Korean)

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***