Production Support Engineer

At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. The Production Support Engineer is responsible for troubleshooting, maintaining, and optimizing business-critical production applications and infrastructure. This role involves handling escalated issues from Level 1 support, performing detailed root cause analysis, supporting monthly maintenance activities, and ensuring SLA compliance. Your Role at Orange Logic: Administer and resolve application issues, provide timely updates, and perform root cause analysis. Perform detailed troubleshooting, log analysis, and root cause investigations for application and infrastructure incidents. Provide software application support, including monitoring, escalation, and incident response. Support application outages by executing recovery plans and participating in post-mortem analysis. Assist in making infrastructure adjustments and improvements using Infrastructure as Code (IaC) tools such as Terraform and Ansible. Collaborate with infrastructure teams to implement changes for scalability, security, and reliability. Contribute to continuous improvements in deployment processes, infrastructure optimization, and system performance. Work within established Service Level Agreements (SLAs) to ensure timely issue response and resolution. Develop, maintain, and document known issues, workarounds, and standard operating procedures (SOPs). Participate in regular on-call rotations and ensure timely communication and escalation during incidents. Plan, schedule, and execute monthly maintenance activities on test and production servers, including patches, updates, and health checks. Contribute to system reliability initiatives to proactively reduce incidents and increase uptime. Develop automation scripts and tools to improve operational support and reduce manual interventions. Stay updated with emerging technologies and best practices in production support, DevOps, SRE, and cloud operations. Participate in ongoing training and knowledge-sharing initiatives within the team. Ideal Qualifications: Experience troubleshooting applications, analyzing logs, and performing root cause analysis. Proficiency with SQL Server and scripting languages such as Python, PowerShell, or Bash. Hands-on experience with Terraform, Ansible, Docker, and Windows/Linux administration. Familiarity with IIS, Traefik, Elasticsearch, APIs, DNS, and monitoring tools. Experience supporting cloud and on-premises environments; Azure, Google Cloud, or Kubernetes knowledge is a plus. Understanding of infrastructure security, incident management, and compliance practices. Strong communication, documentation, prioritization, and cross-functional collaboration skills. Customer-focused, proactive, and able to perform effectively in a fast-paced environment. Ability to support on-call rotation, which may include night and/or weekend work. Perks of joining the team: Competitive compensation Medical, Dental, & Vision Insurance Life & Disability Insurance 401(k) & Roth with 4% employer match (fully vested) 20 Days PTO 8 Weeks Parental Leave 8 Company Holidays Remote Work Environment Compensation: The target compensation for this position is $80,000 - 100,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. How to get started: If you're excited by meaningful challenges and want to build something that matters, we encourage you to apply! Application Updates: Our opportunities attract a high volume of qualified applicants, making the selection process highly competitive. While we’re unable to provide individual status updates to every applicant, only candidates selected to move forward will be contacted. Anyone who interviews with our team will receive a direct update regarding their status. Note: Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process. By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal. Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. We respect your privacy. Learn more about how we handle applicant data in our Global Career Privacy Notice.