Front of House Manager

Atlas Performing Arts Center Front-of-House Manager Washington, DC·Part time Company website Front-of-House Manager(s) are the first level of communication for all patrons and guests at Atlas Performing Arts Center, where their main responsibility is to provide exceptional customer service to all. The Front-of-House Manager(s) will support the Patron Services Department by welcoming patrons to the Atlas and preparing, monitoring, and caring for all venue spaces. This role will also cross-train and learn to use Patron Manager software to assist with ticketing and front desk reception as needed. About Atlas Performing Arts Center THE ATLAS STORYOriginally built in 1938, the Atlas was one of four movie theaters on H Street NE. For 30 years, the iconic movie house was a second home for film lovers throughout the H Street Corridor. The Atlas was reborn in 2006 as a community-based organization that boasts a 59,000 square-foot performing arts center with four performance spaces, dance studios, offices, back-of-house facilities and an expansive lobby with a bar.OUR MISSIONThe Atlas Performing Arts Center provides spaces for artists to create music, theatre and dance to entertain and engage audiences in exploring the ideas and issues of our time. We nurture an environment that welcomes artists representing our diverse community. We invest in partnerships and programs that reflect the best of the arts and our humanity.ATLAS PROGRAMSThe Atlas has four performance spaces, and we often host free events in our lobby. We produce Atlas Presents performances and rent our spaces to other artist groups so they can create their own productions. We support and partner with DC arts makers – our Resident Arts Partners – including Capital City Symphony, Mosaic Theater Company of DC, Visionaries of the Creative Arts (VOCA), and Joy of Motion Dance Center. The Atlas and our Resident Arts Partners collectively offer free and reduced-cost arts programming and services valued at over $1.6 million per year.Atlas Arts Lab provides a platform for individual artists to develop new work and to serve the community through engagement initiatives that encourage civic dialogue and community cohesion.Rooted in social justice, Atlas’ award-winning City at Peace youth development program uses performing arts as a learning tool to develop skills in dance, theatre, voice, and stage production, as well as skills in conflict resolution, personal storytelling, empathy, understanding, and leadership.The Atlas INTERSECTIONS Festival is a multi-week performing arts festival that presents work that impacts our society, culture, and world by informing, inspiring, educating, and entertaining. The annual festival hosts over 600 artists and entertains thousands of audience members.We proudly partner with community nonprofit and arts organizations like St. Coletta of Greater Washington and BroadFutures as well as Glade Dance/NACHMO to integrate a wider community in the cultural life of the city at the Atlas.Additional Information:Atlas Performing Arts Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Description Required Availability: Front-of-House Manager(s) must submit their monthly availability for at least two event/performance shifts per work week, with one of those shifts required to be on a Saturday or Sunday. Please note that shifts are not guaranteed. Average of 8-12 hours per week. Event and performance schedules typically run from Wednesday through Sunday, with additional matinees on Thursday, Saturday, and Sunday. However, events are scheduled based on the needs and requests of the artist or company. House Management Greet and guide patrons throughout the facility at all access points. Complete all pre- and post-show tasks in a timely and efficient manner, ensuring the facility is properly prepared and clean. Train in building security and obtain necessary certifications in Fire/Life/Safety protocols. Coordinate with the Stage Manager/Tech Representative, and Box Office before a performance through radio communication and in-person conversations Provide support for accessibility requests, including use of courtesy wheelchair and assisted listening devices. Supervise volunteer ushers and manage lobby traffic flow and ticket scanning at venue entrances. Seat all patrons appropriately in the house and troubleshoot any double-seating or ticketing issues with discretion and haste. Compile data and information in conjunction with Production staff for End of Day reporting. Box Office Assistance Assist patrons, artists and clients at the Atlas Box Office who are purchasing or reserving tickets in person, over the phone, or via email using Patron Manager software. Provide reception desk coverage as needed. Database Assistance Support special projects as assigned by Patron Services department to help with data integrity. Qualifications: Excellent customer service skills required. At least two years in a customer service role strongly preferred, with an outgoing and welcoming personality. Must be able to work in a fast paced, dynamic environment and be capable of multitasking. Excellent communication skills are a must. Proficiency in Microsoft Office and ability to work with computers and quickly learn new software (Patron Manager/Salesforce). Strong organizational skills and ability to work independently as well as in a team environment. Ability to obtain CPR certification. Nighttime and weekend availability is required, and a flexible schedule is to be expected in alignment with performance schedule and departmental needs. Work Environment: Ability to work in a fast-paced, dynamic environment. Must be able to safely lift and carry 25lbs. and climb stairs to traverse theater spaces. Benefits: Sick leave accrual of 1 hour per every 43 hours worked, direct deposit. #J-18808-Ljbffr