Technical Product Support, Tier 1 - Denver, CO Area

Position Overview Technical Product Support – Tier 1 Specialist based in Denver, CO. The role involves supporting CardWizard Solutions on customer server hardware, Windows Active Directory/DNS/WINS/DHCP, and Windows Servers in web, application, and database environments for customers and channel partners globally. Responsibilities Provide support to assist customers and technicians with difficult technical issues. Respond to inquiries for support requests from customers, distributors, and internal teams in a timely manner. Utilize phone, email, and remote connections to investigate customer issues. Resolve customer issues escalated from first‑level phone support and on‑site technicians, escalating to engineering when needed. Support end‑user installations, configurations, updates, and migrations. Act as direct contact with internal and external customers. Basic Qualifications 2+ years of experience in an IT environment. Excellent verbal communication and customer service skills. Proficient problem solving and troubleshooting skills. Experience with general networking technologies and concepts. Experience configuring and maintaining Windows Server environments and related tools/utilities. Previous experience in a customer service environment. Ability to pass pre‑employment screenings for a trusted role. Legal work authorization in the United States. Preferred Qualifications Associate’s degree in Information Technology or equivalent. Prior experience in the financial institution industry. Advanced technical education. Professional technical certification (e.g., A+, MCSA, MCSE) or equivalent. Networking and/or software certifications such as Network+ and CCNA. Knowledge of SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN. Experience supporting remote and mobile users. Experience with systems backup and recovery technologies. Compensation and Benefits Pay Range: $30.90–$45.32 per hour. The position is eligible for the company’s discretionary annual incentive plan. Benefits include comprehensive health, vision, and dental coverage; 401(k) matching; life and disability insurance; mental health coaching; virtual fitness programs; paid personal time off plus 12 paid holidays; parental leave; and education reimbursement. EEO Statement Entrust is an EEO/AA/Disabled/Veterans employer. For Canadian roles, Entrust values diversity and inclusion and is committed to building a diverse workforce. #J-18808-Ljbffr Entrust Corporation