Sr Tech Field Engineer

Job Description

Job Description

Is this contract to hire/possible extension Temp to perm possible
Shift start time and end time Mon Fri, 8a to 5p
Driving or Non-Driving Non-Driving but may have to drive between sites
Duration: 12 months - possible extension if needed
Targeted Start date: ASAP

Prescreen Questions: Must Have On Top Of Every Resume
How many years of Computer Hardware Repair Field experience do you have
Within the last 2 years how many Motherboards have you replaced
Within the last 2 years how many LCDs have you replaced
How many years of experience do you have diagnosing Dell laptops and PCs
Are you A+ Certified (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified or be subject to termination.)
Are you at least 18 years of age
Have you worked on Servers If so, what type of maintenance have you completed
Do you have you own vehicle If, so are you comfortable taking calls a few hrs away
Can you work overtime
Can you work a standby schedule

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.

Key Qualifications:
Must have his/her Own Reliable Car And Car Insurance
1+ Years of hands-on experience with laptop and desktop break-fix
Computer-building background experience preferred
General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required
Police or criminal background verification clearance may be required

Screening Requirements:
Must be able to complete required product training.
Must be able to pass drug and background screening.
Manager Notes: All General And Technical Questions Must Be On All Resumes On The Bottom Or It Will Be Rejected!!!
DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank or you do not add the general/technical questions to the resume, the resume WILL be rejected!

General Questions: Must Be Included With Resume Submission
Full Legal Name (name that appears in drivers license)
Are you eligible to work in the US
What is your zip code of residence
Do you have a working printer at home
Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers
This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with
Have you ever worked for If yes, please provide the dates and reason for leaving.
If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services (Uber, Lyft or public transportation are not acceptable as a backup plan.)
Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice (Overtime compensation will be provided as required by local, state, and federal law.)
Do you have a reliable computer and a high-speed internet connection at home that you can use for work
The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code
Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement