General Manager

Responsive RecruiterAt MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:Enjoy a 'chill' work attireBe part of a rapidly growing conceptDevelop into a chocolate-tasting expert – other chocolates will never taste the sameBecome a valued member of a cool team and local neighborhood communityEmbark on a journey with us where there is room to grow and develop internallyCome shake things up with MilkShake Factory! Exciting news - we're expanding our operations coast to coast!What we are looking for:Leaders, not bosses. Your team wants to work both with and for you.Experience and pride in promoting excellent employee culture and guest experienceDesire and ability to grow into a General Manager - and more! We're growing, and so can you!Excellent communication skills, we believe in growing through collaboration and strong communication.Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!Essential Functions:Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.Team up with the Manager to exceed regulatory health and safety standards.Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.Generate concise reports on retail performance for Manager review.Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.Keep those POS register systems ticking perfectly at all times.Ready to lead with style and substance? Let's shake things up at Milkshake Factory!Requirements:Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales settingStrong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financialsAvailability to work flexible hours that may include early mornings, evenings, weekends, and/or holidaysComposure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environmentExceptional leadership, communication, operational, problem-solving, organizational, and planning skillsAbility to plan and prioritize workloadKnowledge of Microsoft OfficeAbility to lift and/or handle packaged goods and materials up to and including 25lbsCompensation: $17.50 - $22.00 per hourThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.