Hotel Front Desk Clerk

$11 - $13 per hour

Days Inn Pittsburgh

Pittsburgh, PA

Job Description
Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:
$11 - $13 hourly
Responsibilities:
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Handle customer complaints as necessary
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
High school diploma, GED, or equivalent
Well-versed in taking telephone calls and handling stressful situations
1+ year of hotel industry experience or related job preferred
Working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Company
1150 Banksville Rd
Pittsburgh, PA, 15216

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Vacancy posted 25 days ago

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