Security Project Technician

Convergint is looking for a full‑time, enthusiastic, results driven and forward‑thinking Security Technician to join our amazing culture. In this role, you will install, program, system start‑up/check‑out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician. Who We Are With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Responsibilities Installs, programs, tests, repairs, and serves a variety of non‑routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. The colleague is the key interface for technical support and training for the customer and is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels. Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams, and repairs equipment utilizing knowledge of electronics. Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions; writes a variety of non‑routine programs for systems. Acts as our customer’s best service provider at all times thereby ensuring Convergint Technologies is the customer’s first choice for service. Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support. Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines. Works closely with the Project Manager and/or Operations Manager, assists in overall coordination of specific projects, makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction. Acts as a mentor to less experienced staff; may supervise workers in testing, tuning, and adjusting equipment to obtain optimum performance. Other duties and responsibilities as requested or required. Qualifications Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs of the customer without being prompted. Solid technical skills and experience with fire alarm systems and/or electronic security systems. Solid programming skills with proven ability to troubleshoot problems and find solutions. Self‑starter who works well with minimal supervision. Solid mechanical and electrical aptitude (hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings. Solid math skills (e.g., calculating area, velocity, resistance, voltage). Strong verbal, written, and interpersonal communication skills. Solid organizational skills and ability to handle multiple projects simultaneously. Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel). Valid driver’s license with a clean driving record. Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required. Benefits 10 Company Holidays and Paid Time Off (starting at 13 days annually) Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401(k) Matching PlanColleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Requirements Education: High School/GED or equivalent experience. Minimum Experience: 3‑5 years relevant. Preferred Experience: Relevant field service and/or certifications (product‑specific certifications, industry‑specific certifications and/or licenses; software house, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS). Convergint is an Equal Opportunity Employer. #J-18808-Ljbffr Convergint