Estimator

Company: Gerber Collision & Glass The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and managing communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents necessary repairs and parts replacement, ensuring alignment with team members to achieve the repair facility's KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop‑offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide a positive greeting to customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions, and workshops recommended by the Store Manager. Minimum Education And/or Experience Required for the Job Knowledge of repairs and OE guidelines. High School Diploma or equivalent. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Required Knowledge, Skills, & Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Must be willing to complete I‑CAR training. Valid driver’s license. Compensation Details $46,800 – 80,000+ per year, based on experience. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. 2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, prescription drug, dental, and vision insurance effective Day 1. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. Physical Demands and Accommodations Physical demands of the job must be met to perform essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. #J-18808-Ljbffr