Assistant Community Manager

Assistant Community Manager

The Enclave On Main - Whitehall, OH

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

POSITION SUMMARY:

The Enclave on Main is an affordable housing community located in Whitehall, Ohio, offering quality apartment homes in a welcoming, resident-focused environment. As an Assistant Community Manager, you'll support the daily operations of the property by assisting with resident relations, leasing activities, administrative tasks, and overall community management. Working closely with the Community Manager and property team, you'll help create a positive resident experience while supporting a well-maintained, thriving community. This role provides the opportunity to make a meaningful impact by helping deliver exceptional customer service and supporting Woda Cooper's mission of providing quality affordable housing.

DUTIES & RESPONSIBILITIES:

• Supervise and motivate all staff personnel to achieve the operational goals of management and ownership.
• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis.
• Maintain the community in an attractive manner at all times.
• Timely collection of rents and all monies on site, daily deposits and record keeping.
• Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Assist in the hiring, development, discipline, and employment termination of all site personnel. Supervise and motivate all staff personnel to achieve the operational goals of management and ownership. Set goals and evaluate performance.
• Administration of the community's operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents' approval and re-certification, and forward to the Compliance Manager for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments. Ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
• Sign-off on vacant units as market-ready and provide correction lists as needed to set standard.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attend eviction proceedings in court as needed.
• Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding them to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations, and forward to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker's compensation work-related injuries to Human Resources.
• Timely reporting of any property loss or liability-related issues for both staff members and residents.
• Read and be familiar with policies and procedures.
• Train all staff as needed.
• Respond to e-mail promptly.
• Learn and maintain Yardi Voyager.
• Effectively communicate with residents, associates and vendors.
• Any other duties as assigned.

REQUIRED SKILLS & ABILITIES:

• Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient in Microsoft Office Suite or related software.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required.
• Experience working in affordable housing programs including one or more of the following: LIHTC, USDA Rural Development, Section 8, HOME a plus.
• Experience with Yardi Voyager a plus.
• Travel to Community and/or Community locations and surrounding markets required.
• Familiarity with Fair Housing laws preferred.
• Experience with RD 515 preferred.

PHYSICAL REQUIREMENTS:

• Must possess a valid driver's license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift up to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather.

BENEFITS:

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401k with Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement

Employment is contingent on education verification, references, background check, and drug screening.