Community Manager

Job Description

Job Description

Wilcox Communities seeks to hire a full-time Community Manager to join our Central Ohio team. This role is responsible for managing the day-to-day operations, performance, and customer experience at one of two of our mid-rise Communities. Please note, this position requires recent previous experience as a Property Manager at a conventional housing community. This position does not offer relocation. 

 

ABOUT US

Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.

 

At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.

OUR PURPOSE

Mission

To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.

 

Vision

To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.

 

As a Community Manager with Wilcox Communities your role will be a blend of:

 

• Leadership: You lead by example and partner with your Maintenance Supervisor to train, develop, manage, and ensure your teams have the resources they need to thrive. You're committed to success and are results driven No matter if you're pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy or simply tracking your office supply budget, you are in the details of your community.

 

• Performance Management: You’re committed to success, and you are results driven. You know just what it takes to ensure your Community achieves the income expectations in your operating budget. No matter if you’re pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy, or simply tracking your office supply budget, you are in the details at your Community. You are fluent in market dynamics, variance reports, the Company’s policies and procedures, and enjoy setting the strategy for your Community. 

 

• Customer Experience: You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and you’re willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance.

 

REQUIREMENTS

 

• Your Experience: Community management or operations management is nothing new to you. You have been in the conventional housing industry for a minimum of 2 years and have been managing people for one or more of them. You are well versed in the legalities of property management and understand property accounting, the dynamics of rental markets, and effective team leadership.

• Your Cultural Traits: We’re a dispersed organization by the nature of our business but our Associates are strongly united by our Mission, Residents-for-Life. Although we’re diverse our Associates possess similar qualities that make us successful. We’re looking for Associates that believe in doing the right thing, work well together, live to delight our customers, enjoy having fun at work, and are results driven. As a Home Office Administrator, you’ll also have a strong desire to solve problems and be vigilant to discover items that need done.

• Your Education: Bachelor’s degree is preferred, High School (or GED) required.

 

Required Qualifications, Skills, and Experience:

 

• Bachelor’s or Associate Degree preferred, high school diploma or equivalent is required
• At least 2 years of residential property management experience or relevant leadership, operations and performance management experience
• Proven ability to meet the financial goals of our communities
• Excellent verbal and written communication skills
• Responsible, accountable and self-motivated
• Proficient in management software (Property Management software a plus), Microsoft Office and basic computer skills
• Excellent understanding (or quick ability to learn) of Fair Housing Laws and Standards
• Schedule is dependent on Property performance and needs

 

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

• Medical, Dental and Vision Insurance
• Short-Term Disability Insurance
• Company sponsored Life Insurance
• 401(K) matching
• Housing discounts
• 10 paid holidays

ADDITIONAL INFORMATION

 

• DRIVER’S LICENSE: This position may require some travel therefore, you must have a valid driver’s license and reliable transportation
• BACKGROUND: You must be able to successfully pass a criminal background check
• FLSA STATUS: Full-time, non-exempt employee
• LOCATION: Worthington, OH 
• TRAVEL: Minimal / Occasionally required
• REPORTS TO: Director of Communities
• DIRECT REPORTS: Onsite Team, including Maintenance Supervisor and Leasing Consultant, if applicable
• SALARY: Annual salary, dependent on skills and experience. Eligible for a quarterly bonus.

 

Wilcox Communities is a non-smoking/non-vaping company, and Equal Opportunity Employer and an committed to compliance of Fair Housing laws and practices.