Customer Solution Engineer
Full-time
Product Pulse
About the Role
We’re hiring Customer Solutions Engineers to drive technical implementations of its flagship ERP product and new products in development. This is a customer-facing role with real product influence. You'll spend most of your day talking to customers, leading implementation and onboarding for net-new customers (the team onboards 5-8 net-new customers per week), and shaping the product based on what you see in the field. The Customer Solutions Engineer team is currently 9-10 people, the largest team after engineering. We’re promoting internally to create team lead positions, and this hire will report to a team lead. You'd be involved in product feedback loops, proposing new features based on customer work, and helping reduce time-to-value across the onboarding process.
What You'll Own
- Lead technical implementations of our ERP product and newer products for net-new customers
- Manage a book of customers from onboarding through go-live, reducing time-to-value
- Run deep customer conversations daily to understand workflows, surface issues, and translate them to product
- Partner with the product team to propose new features grounded in real customer behavior
- Build and improve onboarding processes to scale the team as we grow
Requirements
Must-Have
- 1-6 years of customer-facing technical experience (solutions engineering, implementation, or comparable)
- Strong technical fluency: can read API documentation, understand integrations, and translate technical
- concepts for non-technical customers
- Excellent communication: comfortable leading customer conversations and managing multiple accounts
- simultaneously
- High agency operator who can navigate ambiguity in a fast-paced startup environment
- SF in-person, 5 days a week (no remote option for this role)
Nice-to-Have
- Prior implementation or solutions engineering experience at an early-stage B2B SaaS startup (pre-Seed through Series C)
- Construction tech, fintech, or accounting software adjacency
- Startup tenure at pre-Seed through Series C
- Top 20-30 schools with engineering or technical degrees Multi-year tenure at a previous role
Visa Sponsorship Available: H-1B, O-1, OPT
Vacancy posted 2 days ago
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