Customer Service Representative

Customer Service Representative

We are a growing company and we want the best for our team and our customers. With generations of experience delivering the highest quality service available to thousands of customers, All American Home Service offers Plumbing, Heating, and Drain & Sewer services and is fully dedicated to maintaining its position as Juneau's #1 rated service company. All American Home Service is a A+ rated by the BBB and delivers Service You Can Trust!

Why join our team?

• Advancement opportunities
• Paid time off AND birthday paid off
• Bonuses available on top of base pay
• We live by our core value "Great place to work -- All for one and one for all!"

The primary function of the Customer Service Representative is to convert inbound calls into booked service/maintenance calls while mentioning and potentially booking additional services. This position handles incoming calls from customers, while making some outbound calls. You will also utilize your customer service training to educate and establish rapport and assist customers in choosing services and products.

Position Overview: We are looking for a friendly, organized, and reliable Customer Service Representative to join our team. This role is primarily responsible for handling inbound phone calls from customers who need service, support, or information. You'll also make some outbound calls to follow up with customers, confirm appointments, or offer additional services.

You'll be the first point of contact for our customers, so a positive attitude, excellent communication skills, and attention to detail are key. While experience with customer service or phone work is helpful, we are happy to train the right candidate — no prior experience with CRM tools is required.

What We Offer:

• IRA and company matching
• Health reimbursement plan
• Vacation/Sick/Personal pay
• Holiday pay
• Birthday pay
• Paid training
• Medical evacuation insurance
• Friendly work environment
• Bonus/Incentive Plan
• Family fitness plan

Job Type: In-office — Juneau, Alaska Schedule: Full-time

Requirements

• Pass a background check and drug screening
• Must be super comfortable on the phone
• Must have strong communication skills, including a pleasant phone demeanor
• Ability to work in a fast-paced environment where changes are common
• Must be able to listen and resolve customer inquiries while updating account information
• Must be able to utilize office phone, cell phone, text, email, and internet at a high level of expertise
• Must be motivated to work independently and multi-task
• Perform other duties as assigned by management