Real Estate Operations Specialist

Job Description

Job Description

ABOUT THE JOB:
Headquartered in Denver, Colorado, Healthpeak (NYSE: DOC) is a nation-wide, fully integrated Real Estate Investment Trust (REIT), and a proud S&P 500 company. Together we build, own and operate world-class facilities for healthcare Discovery and Outpatient Care ("DOC"). Our impressive portfolio of over 50,000,000sf of Medical Outpatient buildings and Lab and Life Science facilities fuel innovation in patient care and research - accelerating scientific discovery, enhancing healthcare delivery, fostering healthier populations, and driving shareholder value.

POSITION RESPONSIBILITIES

The Real Estate Operations Specialist provides portfolio-wide operational support in close partnership with the Senior Vice President of Portfolio Management & Operations, helping drive consistency, efficiency, and best practices across a national real estate portfolio. The position leads standardized procedures, technology adoption, and training initiatives, while coordinating closely with Property Management and cross-functional teams to support decision-making, portfolio initiatives, and overall operational performance.

Responsibilities include but are not limited to:

Portfolio & Operational Support

• Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team
• Coordinate and implement portfolio-wide operational standards, best practices, and procedures
• Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks
• Track initiatives focused on improving operational efficiency
• Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio
• Oversee and maintain Property Management intranet document repository
• Provide operational support to the Property Management team throughout the portfolio
• Create and maintain strong relationships throughout the organization
• Partner with team in creating training content and materials
• Lead and facilitate improvement and adoption across the organization

Cross-Functional Coordination

• Collaborate with stakeholders across Finance, IT, Procurement, Marketing, and Property Management to execute operational initiatives
• Champion technology platforms, workflows, and training initiatives to drive consistency and adoption

Programs, Events & Portfolio Initiatives

• Participate in planning and execution of the Healthpeak’s Annual Conference
• Coordinate Kingsley tenant survey process, including data coordination and annual action plan tracking
• Schedule and coordinate  trainings, meetings, and portfolio-wide events

Administrative, Analytical & Presentation Support

• Provide high-quality support to drive key decision making across the national portfolio
• Prepare PowerPoint presentations and perform Excel analysis to support leadership and team initiatives
• Track action items, timelines, and deliverables across multiple workstreams
• Design internal surveys and partner with HR and other groups for creation of company-wide communication

POSITION REQUIREMENTS

• 5+ years of experience in property management, real estate operations, healthcare, or operations leadership
• Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting preferred
• Strong computer skills and proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
• Experience with Yardi beneficial
• Comfortable learning new systems and processes
• Occasional travel (15%) for portfolio initiatives, meetings, or company events
• Ability to prioritize tasks and handle multiple projects at a time
• Experience supporting multi-site or portfolio operations
• Strong collaboration, process improvement, and communication skills
• Excellent organizational, written, and verbal communication skills
• Willingness to proactively seek out tasks that support the team
• Base Salary (based upon, and subject to, candidate experience): $135,000 - $155,000 (plus generous cash incentives)

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