Product Owner - Payments Modernization (SPRINGFIELD)

Product Owner, Payments Modernization - Billing, Payments & Disbursement

Shared Services & Enablement

Full-Time, Springfield, MA

The Opportunity

As a Product Owner within Shared Services & Enablement, you will define and drive the long-term strategy across critical enterprise domains, specifically: Payments Modernization. You are accountable for defining vision, investment priorities, and roadmaps, and for delivering measurable business outcomes and value realization. This role requires strong executive presence and frequent engagement with senior and executive leadership.

The Team

The Shared Services & Enablement Team is a highly collaborative group that drives engagement strategy across the enterprise. The Product Owner will shape the long‑term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross‑functional leadership, product planning, and operational alignment to ensure that large‑scale initiatives deliver meaningful, future‑ready capabilities that elevate the overall service experience.

The Impact

You will lead a multi-year transformation to modernize the payment ecosystem, including the consolidation of legacy systems and the delivery of modern, scalable, and secure payment capabilities across both internal and external stakeholders. This domain requires strong familiarity with banking, financial services, or treasury concepts, including payment processing, reconciliation, and governance. Experience with financial transaction ecosystems is highly valuable.

This role includes defining and owning the “what and why” for your respective domain, ensuring that investments align with business strategy and deliver measurable value. You are accountable for value realization, including adoption, efficiency, and overall business outcomes. You will engage regularly with executive leadership to present strategy, influence decisions, and showcase results.

What success looks like includes clearly defined and executed domain strategies, measurable business value and outcomes, strong executive alignment and confidence, and simplified, scalable ecosystems.

Key responsibilities include, but are not limited to:

• Own domain strategy, vision, and roadmaps

• Define and track value realization and business outcomes

• Own prioritization, sequencing, and tradeoffs

• Recommend investment decisions and strategic direction

• Present strategy and outcomes to executive leadership

• Drive alignment across Operations, Technology, Finance, Risk, Legal, and Compliance

Minimum Qualifications

• Bachelor’s degree or 10+ years of work experience in business consulting or project management in lieu of degree

• 8+ years of experience in product ownership, strategy, or transformation leadership

Ideal Qualifications

• Strong executive presence and communication skills

• Experience in digital ecosystem or payments transformation

• Strong understanding of financial services or treasury processes

• Proven ability to drive measurable outcomes

• Experience influencing executive stakeholders

What You Can Expect at MassMutual  

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: 

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes  

• A collaborative environment where perspectives are welcomed   

• Access to learning, development, and internal networks that support continuous growth and skill-building over time  

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization  

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset 

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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