Mexico Account Representative

Austin, TXClient Success Austin – Operations /Full-time /On-siteWho We AreArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.Who We WantWhile still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management and strive for increasing committed capacity and delivering Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.What You'll DoObtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s) Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awardedEnsure account is operating at a healthy profitability level and take action to improve or correct where necessaryWork with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savingsUnderstand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operationUnderstand the SAGARPA process for those customers that will be required throughout the border operationEffectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitabilityProactively identify areas of opportunity within your customers operation and strategically implement solutionsDeveloping TasksContinuously work on developing the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer Continue to develop an understanding of the market, different cycles, and how the impacts affect pricing, strategy, and spot quotingQualificationsBachelor’s degree in a relevant field of study preferred.At least 2 years of experience in a 3PL or supply chain environment.Ability to work in a fast-paced high-pressure environment while multitaskingWork collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.The Perks of Working With Us Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.Invest in your future with our matching 401(k) program.Build relationships and find your home at Arrive through our Employee Resource Groups.Enjoy office wide engagement activities, team events, happy hours and more!Leave the suit and tie at home; our dress code is casual.Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.Park your car for free on site!Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.Sweat it out with the team at our onsite gym.Maximize your wellness with free counseling sessions through our Employee Assistance ProgramTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.Receive 100% paid parental leave when you become a new parent.Get paid to work with your friends through our Referral Program!Get relocation assistance! If you are not local to the area, we offer relocation packages.Your Arrive ExperienceWhen we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.Notice:To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.