SOC Operator

Job Description

Job Description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:

Integrity – Collaboration - Relationships – Excellence – Creativity - Results

Join Us,

Concentric - "Your World Secured"

We are currently looking to hire a SOC Operator to join our team embedded with our client in Seattle ! This position requires working onsite at our client's Headquarters in Seattle, WA.

JOB DESCRIPTION

We are seeking a skilled security professional to join our Security Operations Center (SOC) as a SOC Operator. The SOC Operator is responsible for assisting personnel with all concerns that pertain to safety and security for locations around the globe. This role requires the ability to operate at the tactical and operational levels, managing and supporting highly confidential operations. The SOC Operator will utilize an integrated security platform, including CCTV, access control, and alarm systems, to analyze and communicate potential threats to people, property, and brand assets. The SOC Operator will utilize analytical skills, attention to detail, and the ability to remain calm under pressure, all under the guidance of the SOC Supervisor in a 24/7 environment.

RESPONSIBILITIES

• Review CCTV footage, investigate alarms, and respond by sending a security patrol or alerting Fire services or Police as needed.
• Assist employees with all concerns that pertain to client safety and security
• Monitor travel safety and security of the client's employees
• Notify and coordinate corporate response by distribution of advisories and other communications
• Intake, triage, and respond to active security incidents
• Notify senior managers and partner teams of relevant security incidents, often seeking guidance that informs subsequent step actions in support of the security response
• Author, review, and publish security incident case products
• Engage with response stakeholders to dispatch local security resources, collect and share information, and document incident details
• Manage multiple area access management security workflows crucial to operational success
• Provide back-up, support, and on-call function as needed
• Perform other related duties and special projects as required
• Gather and prepare reports on individual and team performance metrics
• Conduct ongoing review of multiple systems and sources to detect potential risks and proactively audit access control system connections to identify potential misconfigurations
• Cultivate an intimate understanding of space functions, owners, and occupying organizations that will allow the applicant to apply the principle of least privilege (PoLP) to individual permissions

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required
• Associate's degree or 3 years of equivalent work experience in the Military, Law Enforcement, Government, and/or Corporate Security
• Strong Customer Service skills
• Excellent written and verbal communication skills
• Ability to read, write, and speak clearly in English
• Strong team player
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed
• Proficient in Microsoft Windows and Office Suite
• Able to analyze both qualitative and quantitative metrics
• This is a full-time on-site position. Days and hours of work are Monday through Sunday, hours based on team size and historical alarm volume data trend analysis. Evening and weekend work may be required as job duties demand
• Must be able to legally work in the country where this position is located without visa sponsorship
• Must be a U.S. Citizen
• Must pass the Basic Operator Course Exam

PREFERRED QUALIFICATIONS

• Prior experience in a Security Operations Center, TOC, or similar
• Bachelor's degree in Emergency Management, Political Science, Criminal Justice, or related
• Experience with security systems, including alarm monitoring, electronic access control, and CCTV
• Ability to multitask in a fast-paced, at times stressed work environment
• Lenel access level management skills
• Comfortable with a high-tech work environment and constant learning of new tools and innovations
• Data entry or coding skills.
• Root cause analysis skills

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• 7 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Seattle, Washington Pay Range

$35—$35 USD

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.