Client Coordinator

Customer Service & Case Coordinator

Sirius Staffing is seeking motivated, detail-oriented Customer Service & Case Coordinators for a full-time contract opportunity with one of our clients in Atlanta, GA. This role is ideal for candidates who enjoy helping others, thrive in a team-oriented environment, and possess strong administrative, customer service, and data entry skills.

The Customer Service & Case Coordinator will serve as a primary point of contact for clients, healthcare professionals, and internal departments while managing case documentation, data entry, report tracking, and customer inquiries. Successful candidates will demonstrate professionalism, accuracy, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Training Schedule (Required): Monday-Friday, 9:00 AM - 5:30 PM CST

Regular Schedule After Training: Monday-Friday, 10:30 AM - 7:00 PM CST

Candidates must be available to work both the training schedule and the permanent schedule following completion of training.

Location: onsite Atlanta, GA

Pay: $20.00

Key Responsibilities:

• Respond promptly and professionally to inquiries from clients, physicians, nurses, providers, and authorized representatives.
• Utilize company databases and software systems to enter, update, retrieve, and track case information.
• Maintain ongoing communication with Quality Assurance teams regarding workflow and report status.
• Contact providers regarding assignments and update case records accordingly.
• Verify client information and ensure all guidelines, instructions, and requirements are properly documented.
• Track, file, archive, and maintain open and closed case files.
• Work collaboratively with internal teams to ensure timely case completion and customer satisfaction.
• Route inquiries to appropriate departments when necessary.
• Perform administrative functions including data entry, typing, filing, emailing, proofreading, and document management.
• Assist with customer issue resolution and quality assurance concerns.
• Maintain confidentiality and comply with HIPAA requirements, company policies, and regulatory standards.
• Identify and escalate report concerns or workflow issues to management.
• Perform additional duties as assigned.

Qualifications

• Previous experience in customer service, administrative support, case coordination, data entry, healthcare administration, insurance, or call center environments preferred.
• Strong working knowledge of Microsoft Office, including Word, Outlook, and Excel.
• Excellent computer skills and ability to learn new systems quickly.
• Ability to type a minimum of 40 words per minute.
• Strong verbal and written communication skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to work independently while contributing positively to a team environment.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to remain focused and productive in a fast-paced environment with frequent interruptions.
• Positive attitude, professionalism, and strong customer service mindset.

Preferred Backgrounds

• Customer Service Representative
• Case Coordinator
• Patient Services Representative
• Medical Receptionist
• Medical Records Clerk
• Administrative Assistant
• Insurance Claims Specialist
• Call Center Representative
• Data Entry Specialist
• Referral Coordinator

What We're Looking For

• Strong team-oriented personality
• Positive attitude and professional demeanor
• High level of motivation and dependability
• Excellent communication skills
• Strong Microsoft Office proficiency
• Ability to multitask and manage changing priorities
• Commitment to accuracy, quality, and customer satisfaction

Why Apply?

• Multiple openings available
• Competitive pay
• Gain valuable experience in a professional office environment
• Collaborative and supportive team atmosphere
• Opportunity to build customer service, administrative, and case management experience

Sirius Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable federal, state, or local law.