Cashier

SUMMARY

We are seeking a friendly, customer-focused Cashier to join our team. As the final point of contact in the customer’s shopping experience, you play a vital role in creating a positive and lasting impression. You’ll provide outstanding service by warmly greeting customers, answering questions, and ensuring fast, accurate checkout. In addition to handling various payment methods and issuing receipts, you may assist with bagging and help maintain a clean, organized front end. Working closely with co-workers and department managers, you’ll contribute to a welcoming, high-quality shopping environment that meets and exceeds customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

includes the following. Other duties may be assigned.

Provide our customers with exceptional customer service.

Give the customer your full attention, greeting all customers in department.

Respond in a timely manner to all customer questions and requests.

Understand why our products are different than conventional stores and be able to explain to customers

Develop of strong familiarity of the products in the store. Memorize produce codes to ensure customers are charged for the correct item.

Effectively operates the cash register; receives payment from customers, makes change as needed and ensures security and accuracy of cash contained in the cash drawer.

Count and organize cash drawer (till) at the end of shift.

Notify a floor manager/PIC when a cash pick-up or change is needed.

When needed, consult with a department manager or floor manager/PIC to obtain correct pricing for a product (for items not on file). Ensure the customer is charged the correct amount for the product.

Follow all Cashier Policies and Procedures to ensure proper handling of gift cards, food stamps, credit and debit cards, associate discount cards, and usage of personal checks.

Refunds cash or issues credit to customers for returned merchandise.

Keep the register area clean and well stocked.

Work with team members to ensure the selling floor/aisles are cleared and well maintained.

Ensure all customer purchases are packaged correctly. Request carry out service for all customers who require assistance.

Answer telephones with proper etiquette.

Adhere to state laws regarding the purchase/sale of alcohol products.

Bag groceries for fellow cashiers and gather shopping carts when time permits.

Regular and reliable attendance.

qualificataions

To succeed in this role, individuals must be able to perform the essential duties, manage multiple tasks, adapt to varying work speeds, meet deadlines, and maintain reliable attendance. Reasonable accommodations may be provided for individuals with disabilities.

Strong customer service skills with a friendly, positive attitude

Ability to multitask, manage time effectively, and meet deadlines

Dependable with a history of reliable attendance

Self-motivated and able to work well independently or as part of a team

Detail-oriented with a focus on accuracy

Willingness to learn about products and services across departments

Able to follow instructions and established procedures

Clear and helpful communication skills for assisting customers

Flexible schedule availability, including days, evenings, weekends, and holidays

Must be able to pass a background check

EDUCATION AND EXPERIENCE

Prior cashier and grocery experience desired. Prior experience in a customer service position.

LANGUAGE SKILLS
Ability to understand and follow written and verbal instructions. Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers.

MATHEMATICAL SKILLS
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages. Ability to apply concepts such as fractions, percentages and discounts.

REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand and walk for long periods of time

Bend, lift, push and pull carts with heavy loads

Proper use of a box cutter, knives, and other department devices

Frequently lift and/or move minimum of 15 up to 40 pounds

Frequent twisting and bending

Frequent use of stairs

Repetitive use of hands with grasping and fine manipulation

Repetitive stretching and lifting

May need to use a ladder or stool to reach product or supplies

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exposure to temperature variations and wet conditions

May walk and work on uneven surfaces

Requires reaching above and below shoulder height

Exposure to continuous background noise

Walking surfaces are sometimes slick

Any item over 40 pounds requires a team lift

SUPERVISORY RESPONSIBILITIES
None