Warranty Coordinator

Warranty Coordinator

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Coordinator supports daily operations by organizing activities, managing administrative tasks, and facilitating communication across teams. This role ensures projects and workflows run efficiently by tracking progress, maintaining documentation, and assisting with planning and execution.

Key Responsibilities

• Administrative & Operational Support:
• Maintain schedules, calendars, and task lists for the team.
• Organize and maintain digital files, records, and documentation.
• Handles all program communications via email and FedEx on required timeline.
• Assist with onboarding, training coordination, and resource preparation when applicable.
• Program Coordination:
• Track program deadlines to ensure timely progress.
• Monitor and report on status updates, highlighting risks or delays to leadership.
• Coordinate logistics such as team equipment, materials, or travel.
• Communication & Stakeholder Engagement:
• Serve as a liaison between internal teams, partners, or field staff.
• Respond to inquiries and route information to the appropriate parties.
• Facilitate effective communication by distributing updates, documentation, and reminders.
• Data & Reporting:
• Collect, review, and enter data accurately into relevant dashboards or systems.
• Generate routine and ad-hoc reports to support performance monitoring.
• Identify discrepancies or trends and escalate issues as needed.
• Process Improvement:
• Recommend process enhancements to improve efficiency and quality.
• Help implement new systems, workflows, or tools.
• Support compliance by ensuring procedures are followed consistently.

Qualifications

Education & Experience:

- High school diploma required; associate degree preferred.

- 13 years of coordination, administrative, or project support experience.

- Experience in field operations, customer service, or office management is a plus.

Skills:

- Strong organizational and time-management abilities.

- Excellent written and verbal communication.

- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and digital tools.

- Ability to work independently while supporting multiple tasks simultaneously.

- Problem-solving skills with attention to detail and follow-through.

Key Competencies:

- Dependability: Follows through on commitments.

- Collaboration: Works well across teams and builds productive relationships.

- Adaptability: Adjusts to changing priorities and environments.

- Initiative: Takes proactive steps to keep operations running smoothly.

- Professionalism: Represents the organization with a positive, service-oriented approach.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.