Desktop Support Specialist - Indianapolis, IN

Desktop Support Specialist

Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. Please see below for full details:

Job Notes:

6-month contract / extensions and perm conversion are possible, but not guaranteed. Onsite in Indianapolis, IN 46052. Drug & Background required. Onsite in a Manufacturing environment.

Pay Rate:

$23-25 w2 per hour plus benefits

From the client:

This will be a full-time TechBar role. This job is similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include: hardware repair, software installation, device imaging, and IMAC activities.

Position Overview:

We are seeking a reliable and customer-focused Desktop Support Specialist to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities:

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

Nice to Have:

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)

Certifications:

• Certifications such as A+, MCP, or ITIL are a plus but not required

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