PATIENT AMBASSADOR (FULL TIME)

Overview We are hiring immediately for a full time PATIENT AMBASSADOR position. Location: St. Joseph Medical Center - 7601 Osler Drive, Towson, MD 21204. Online applications accepted only. Schedule: Full-time. Monday – Friday, rotating weekends and holidays. Hours may vary. Details provided at interview. Requirement: Prior experience in hospitality or customer service, data entry, and housekeeping is preferred. Fixed Pay Rate: $20.00 per hour. Responsibilities Conducts new admission visits to all assigned units within the timeframe established by unit leadership and patient experience leadership. Ensure employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients. Support client satisfaction at a level that ensures account retention. Promote client awareness of the Patient Experience Program. Assist in customizing programs to meet each account's unique needs as required. Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed. Assist in effective employee relations programs at unit site. Encourage employee creativity and innovation. Provide recognition for employees when programs are implemented with success. Complete housekeeping tasks when requested by customer or patients. Resolve housekeeping issues that do not meet standards and ensure housekeeping tasks are followed up on and completed in a timely matter. Performs other duties as assigned. Qualifications Possess a thorough knowledge of office procedures and contract administration. Ability to use working knowledge of the environment to meet established goals and objectives. Fiscal and budgetary skills. Benefits Full-time and part-time positions include benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also include Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. Crothall maintains a drug-free workplace. #J-18808-Ljbffr Crothall Healthcare