Order Entry Specialist

Job Description

Job Description

Are you a customer-focused professional who enjoys building relationships, processing orders, and providing exceptional service?

We are seeking a Customer Service Representative to join a growing, team-oriented organization in Northbrook, IL. This position combines customer service, order management, and front desk responsibilities in a professional office environment.

• Serve as the first point of contact by answering incoming calls and directing inquiries to the appropriate department.
• Process customer orders accurately and efficiently while providing order status updates and expediting requests when necessary.
• Maintain customer records, pricing information, and product data within company systems.
• Communicate with customers via phone and email regarding orders, shipments, delays, and backorders.
• Follow up on shipping discrepancies, missing documentation, and order-related inquiries.
• Notify customers of delayed orders and provide timely updates.
• Welcome visitors, assist with check-in procedures, and support front desk operations.
• Perform data entry, filing, and general administrative support tasks.
• Collaborate with sales, operations, management, and other departments to ensure excellent customer service.

• Minimum of 2 years of professional customer service experience within a manufacturing, distribution, or retail environment.
• Previous order entry experience utilizing an ERP system.
• Proficiency with Microsoft Office, including Excel.
• Strong verbal and written communication skills.
• Organized, detail-oriented, and customer focused.

• Experience using Microsoft Dynamics, SAP, or similar ERP platforms.
• Associate's or Bachelor's degree.
• Bilingual Spanish skills.

• Professional corporate office setting.
• Front desk position requiring frequent interaction with customers and visitors.
• Monday through Friday schedule.
• Hours between 8:00 AM and 5:00 PM with a one-hour lunch.
• Fully onsite role.
• Employees should be comfortable working in an environment where food flavor and fragrance samples may be present.

• Contract-to-hire opportunity with long-term potential.
• Holiday pay eligibility (after meeting attendance requirements).
• Exposure to a dynamic manufacturing and customer service environment.
• Opportunity to work closely with multiple departments and gain valuable industry experience.

If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and have experience with order processing and ERP systems, we'd love to hear from you!

This is a Contract to Hire position based out of Northbrook, IL.

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Northbrook,IL.

This position is anticipated to close on Oct 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.