Patient Registrar

Registration Specialist Urology

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Responsible for obtaining and entering demographic and financial information to ensure accurate records, appropriate reimbursement, and a positive patient experience.

Key Responsibilities:

• Patient check-in and check-out
• Collect co-pays and process payments
• Guide patients through registration and next steps
• Schedule appointments and coordinate patient visits
• Verify and update demographic and insurance information
• Utilize RightFax and other systems for documentation and communication
• Answer incoming calls and direct patients/visitors appropriately
• Collaborate with both local and statewide teams

Top Skills for Success:

• Calm, pleasant, and professional communication style
• Strong organizational skills and attention to detail
• Ability to multitask and manage patient flow efficiently
• Team-oriented mindset with a focus on collaboration

Culture & Environment:

Cooperative, team-focused, and supportive environment. Strong emphasis on patient-centered care and teamwork.

Training & Onboarding:

Cerner training (approximately 7 days) 6 weeks of elbow-to-elbow training with a mentor

Benchmarks for Success:

• 3 Months: Independently managing check-in/check-out; building knowledge of insurance processes
• 6 Months: Working independently with confidence; proactively asking questions
• 12 Months: Fully independent; able to serve as a resource to others and explore career ladder opportunities

Qualifications:

• High School Diploma or equivalent required
• Basic Life Support (BLS) through AHA preferred
• 12 years of healthcare or related experience preferred
• Knowledge of medical terminology, insurance, and clinical workflows preferred
• Exposure to ICD-10 and CPT coding is a plus
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required