HVAC Service Manager

Job Description

Job Description

HVAC Service Manager

$90,000-$110,000/year with bonus potential up to $120,000 total compensation 120 Hours of Frontloaded PTO

If you're a strong leader who knows how to build high-performing teams, elevate technician success, and deliver world-class service, this role is for you.

At Reynolds Electric, Plumbing, Heating and Air, leadership is the foundation of great service. You'll join a company where people feel valued, supported, and proud of the work they do every day. Your guidance will help technicians grow, ensure customers receive exceptional service, and continue building a culture of professionalism and collaboration.

A Company That's Truly Independent

Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

Why You'll Love Working Here:

At Reynolds, we're proud to have one of the most positive, professional, and team-focused cultures in the industry. Our service technicians operate like true professionals, consistently delivering high-quality work that exceeds customer expectations. As the HVAC Service Manager, you'll lead a team you can genuinely be proud of.

Our management team is fully committed to your success. You'll have the tools, training, and support to build and maintain a high-performing service department, develop your team, uphold standards, and drive results.

With nearly 65 years of reputation for quality and integrity, Reynolds is a place where you can feel proud to lead, contribute, and make a meaningful impact every day.

What You'll Do as HVAC Service Manager:

You will lead, mentor, and empower a team of service technicians to deliver best-in-class customer experiences while meeting operational and financial goals. Your role drives both team culture and business outcomes.

What You'll Do

• Coach and develop your team of service technicians to meet key performance indicators, including sales conversion, average ticket, and sales per hour.
• Strengthen sales capabilities through proven techniques such as option-based selling, tech-generated leads (TGLs), and maintenance-to-monetization strategies.
• Build and maintain a positive, accountable, high-performing team culture that consistently exceeds customer expectations.
• Conduct field visits, support technicians on complex jobs, and ensure customers feel confident and cared for.
• Lead weekly service meetings and collaborate with leadership to align department goals and strategies.
• Use ServiceTitan (preferred) to monitor performance, analyze data, and adjust strategies as needed.
• Assist with recruiting by interviewing and selecting strong candidates to grow your team.
• Oversee onboarding and ongoing technical and service training for your team.
• Ensure safety compliance, adherence to processes, and accurate documentation.

What You Bring

• 3+ years of team leadership or management experience, preferably in a service or technical environment.
• Proven ability to motivate, coach, and develop a team toward high performance.
• Confident decision-maker who handles challenges with professionalism and sound judgment.
• Excellent communication skills, with the ability to present clearly and follow through on commitments.
• Experience driving revenue, profitability, and technician success.
• Collaborative, team-first mindset and commitment to outstanding customer service.
• Experience with ServiceTitan is a plus but not required.
• HVAC experience and certifications (EPA 608, NATE, etc.) are helpful but not mandatory.

What You'll Get

• Competitive Pay + Bonus Potential Salary range of $90,000 to $110,000 per year based on experience, with a bonus plan tied to gross profit targets. Top performers can earn up to $120,000 in total compensation.
• Financial Security 401(k) with a 3% company match and $20,000 company-paid life insurance, with options to add coverage for family members.
• Health & Wellness Medical, dental, and vision coverage for employees, with support for family coverage.
• Frontloaded PTO + Holidays Start your role with 120 hours of paid time off, plus 7-9 paid holidays per year.
• Training & Development Ongoing leadership, technical, and professional development opportunities to help you grow. You'll be part of a team that recognizes effort, celebrates achievement, and supports continuous improvement.

Join a Team You Can Be Proud Of

At Reynolds, your leadership makes a difference. You'll guide a team that respects your expertise, drive results that matter, and shape a service department that delivers excellence every day.

See why we were named one of the 100 Best Places to Work in 2024 and 2025. Apply today and take the next step in your career with a company that values your impact and growth.