Seasonal Concierge

Seasonal ConciergeThe Concierge is responsible for providing a warm, professional and gracious welcome to each visitor of Mumm Napa, beginning each guest's experience with the best possible first impression. As the very first point of contact for visiting guests, The Concierge is essential in shaping the guests' experience, and as such needs to be an outstanding ambassador for the Mumm Napa brand. This individual will ensure each guest understands the wine experiences, and any other information that will enhance their visit. They also need to be able to upsell the experiences for existing and new reservations. The Concierge will greet guests, enter appropriate guest information into the reservation system accurately, and seat them with their host. This position is a great role for an organized and dependable individual. Attention to detail as well as solid grasp of big picture is needed to be successful in this position. Ability to multitask and prioritize efficiently are also a must. It is a fast-paced role responsible for coordination of the flow of guests to the various venues and experiences at Mumm Napa. This seasonal role's schedule is Sat – Wed, June through October.Essential Functions:Courteously and warmly greet visitors, providing an exceptional first impression, and a thorough explanation and personalized recommendation of the Visitor Center wine experiencesManage all aspects of the reservation process, including booking or modification of reservations, accurate entry of information for walk-in guests, information useful to hosts to personalize guests' experienceAnticipate and proactively address guest needs and questions to ensure a comfortable and enjoyable experienceCoordinate/flag special requests, including dietary restrictions, seating preferences, special celebrationsBuild and maintain strong relationships with guests to foster loyalty and repeat visitsCollaborate seamlessly with front and back of house teams to ensure smooth operations and timely serviceMaintain a clean and organized reception area, presenting a welcoming and professional image at all timesHandle guest feedback and complaints with professionalism and discretion, escalating to management as needed for prompt resolutionUsing the table management software (Tock), strategically seat guests, update table status to expedite service, and ensure wait times are kept to a minimumMaintain and organize a wait list, notifying guests when tables are available using the reservation systemProvide comprehensive information and history about Mumm Napa, the wines, the Mumm Napa Wine Club, menus, special events or promotions, merchandiseAssist in the wine shop as needed, processing routine transactions through the point-of-sale system (Commerce7)Assist guests with tailored recommendations on local attractions, including other wineries, restaurants, hotels, etc., leveraging extensive knowledge of the areaStay updated on industry trends, local events, and competitor offerings to provide accurate and relevant recommendationsOffer a gracious good-bye to each guest, thanking them for visiting and inviting them to returnKey Competencies:Warm, welcoming and gracious characterA proactive and guest-focused approach to service deliveryExceptional communication, interpersonal and guest service skillsExcellent spoken and written English skillsProficiency in reservation management software and relevant computer skillsStrong organizational skills and ability to multitask effectively in a fast-paced environmentQualifications:Essential: Must be at least 21 years of age High school diploma or equivalent. Previous experience in a fast-paced, high-end hospitality environment Clean and professional appearance Flexible schedule including weekends, some holidays and evenings as required by the business' operational needsDesirable: 2 to 5 years' experience as a fine dining restaurant or luxury hotel host/hostess or concierge Intermediate computer skills: experience with CRM or other database system, or restaurant reservations or table management system preferred Foreign language skills are a plus A degree in hospitality, tourism or related field is a plus Knowledge of wine and wine production In depth knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.Working Conditions:Some out-of-hours work may be required. Current driver's license. Work is performed in a typical field environment with moderate demands for movement and lifting. Comply with company safety regulations and policies.Salary Range: 23.00-26.00 The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.