Overnight Guest Service Representative

: Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation

Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! We want to see you smile and be a proud team member with a drive to come to work! Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages for management.
• Anticipate the needs of guests with a great attitude.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary. Report incidents accordingly to company policy.
• Maintain accurate records of registration and payment information and knowledge of the POS
• Ensure compliance with health and quality standards.
• Enjoy wearing our ESA green on your back.

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment