Case Manager

Who We Are At Camillus House, we are driven by our mission to serve individuals experiencing homelessness and poverty in South Florida. Guided by the teachings of St. John of God, we offer comprehensive services—including housing, healthcare, behavioral health treatment, and supportive programs—designed to restore dignity, hope, and independence. Our core values—Hospitality, Respect, Quality, Spirituality, Responsibility—are at the heart of everything we do. Who You Are You are a compassionate, resourceful, and client-centered professional with experience supporting individuals facing complex challenges, including homelessness, mental health conditions, and substance use disorders. You excel at building trust, navigating systems of care, and coordinating services in a culturally sensitive and trauma-informed manner. You thrive in collaborative, multidisciplinary environments and balance empathy with accountability, ensuring clients are empowered to achieve their housing, income, and wellness goals. What You’ll Do As a Case Manager, you will provide intensive case management and supportive services to guests in our residential treatment program who have co-occurring disorders and are experiencing homelessness. You will work closely with clients to identify barriers, connect them to resources, and help them move toward self-sufficiency. Responsibilities include: Client Engagement & Assessment: Conduct comprehensive assessments to identify barriers to self-sufficiency and establish individualized service plans with measurable housing, income, and wellness goals. Service Coordination & Advocacy: Make referrals, coordinate care, and advocate with internal teams and external service providers to ensure clients receive timely, appropriate support. Ongoing Case Management: Meet regularly with clients to review progress, address challenges, and adjust service plans as needed. Collaboration: Participate in case conferences, multidisciplinary staffing, and interagency meetings to promote coordinated care and successful client placement. Documentation & Compliance: Maintain accurate and timely documentation in client files and databases (including HMIS), ensuring adherence to agency policies, contractual requirements, and confidentiality standards. Crisis Intervention: Respond promptly to urgent client needs and provide follow-up support. Community Engagement: Build and maintain relationships with community partners to expand available resources for clients. Other Duties: Support special projects, attend staff meetings, and assist as needed to fulfill departmental and organizational goals. Requirements What You’ll Bring Education: Bachelor’s degree in Social Work, Psychology, Human Services, or related field (equivalent experience may be considered). Experience: At least 2 years of case management, behavioral health, or social services experience, preferably with individuals experiencing homelessness and/or co-occurring disorders. Skills & Abilities: Strong organizational skills with the ability to manage multiple priorities. Excellent interpersonal and communication skills, both written and verbal. Cultural sensitivity and the ability to work effectively with diverse and vulnerable populations. Proficiency in Microsoft Office (Word, Excel) and data entry systems; HMIS experience preferred. Ability to work independently and collaboratively within a team. Demonstrated crisis management and problem-solving skills. Requirements: Valid Florida Driver’s License with clean driving record. Successful completion of toxicology screening, Level II background check, and OIG reference check. Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed. Bilingual (English/Spanish or English/Creole) preferred. Physical & Work Environment Requirements Physical: Ability to stand, walk, bend, and lift up to 25 lbs.; may require occasional cleaning or physical activity to assist clients. Work Environment: Noise levels range from low to moderate; position is based on-site and not eligible for remote work. What We Offer Comprehensive Medical Plans (PPO & HMO options) Dental & Vision Insurance GAP Insurance (fully paid by employer) Employer-paid Short-Term & Long-Term Disability Employer-paid Life Insurance Voluntary Life & AD&D, Accident, and Critical Illness Insurance Long-Term Care Insurance Proactive Health Management Plan (PHMP) Wellness Program Employee Assistance Program (EAP) – Confidential personal and work-life support Pet Insurance (Nationwide) Paid Vacation & Sick Time Paid Federal & Floating Holidays Equal Opportunity Employer Equal Opportunity Employer Camillus House is an equal opportunity employer and a drug-free workplace. We are committed to fostering a diverse and inclusive environment, where every team member feels valued and respected. #J-18808-Ljbffr Camillus House Inc