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Remote Customer Experience Specialist

Full-time

Travelbynight

Position Overview

We are recruiting motivated customer-focused individuals for remote opportunities supporting clients with vacation planning reservations and travel-related services.

This opportunity is a strong fit for someone with a background in customer service hospitality retail administrative support or other people-focused work who is interested in transitioning those skills into the travel industry.

Responsibilities may include:

  • Communicating with clients by phone email and online platforms
  • Learning about client preferences budgets and travel needs
  • Researching accommodations cruises resorts transportation and activities
  • Assisting clients with reservation details
  • Answering questions and providing ongoing customer support
  • Maintaining organized client and booking information
  • Following up with clients throughout the planning process
  • Completing ongoing supplier and destination training

Ideal Candidates

  • Have strong customer service and communication skills
  • Are organized and attentive to details
  • Are comfortable learning new technology
  • Can work independently in a remote environment
  • Enjoy helping people and solving problems
  • Are willing to complete training and continue learning

Previous travel industry experience is not required . Training resources and mentorship are available.

Basic Requirements:

  • Applicants must reside in the United States United Kingdom Australia or Latin America.
  • Access to a computer or smartphone
  • Must be 18 years of age
Vacancy posted 2 days ago
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