Customer Service Specialist

Call Center Representative

We're on the lookout for a Call Center Representative to work from home and to be the primary link between our client's customers both current and potential.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals

Skills & Abilities

• Good knowledge of business English, spelling and punctuation
• Must be able to communicate clearly and effectively
• Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
• Demonstrate the ability to handle pressure when attempting to meet performance goals.
• Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
• Ability to remain alert and ready to accept calls, even during periods of low call volume.
• Ability to project and convey a positive, concerned and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area
• Manage time effectively
• Concentrate and focus for extended period of time
• Remain alert at all times
• Adhere to work schedule and punctuality requirements

Requirements

• A minimum of 6 months of customer service experience, preferably in a call center environment
• Proficiency with Windows 7, 8 and/10
• Per the client's request, the ability to pass a criminal background investigation and a drug screen, (when applicable)
• Punctual and continuous attendance is MANDATORY
• High school diploma or GED