Customer Service Specialist

Are you a people-person who loves solving problems and helping others? We're looking for a Billing Specialist to join a well-established, nonprofit healthcare organization that serves over a million members across Utah and the Mountain West. This is a great opportunity to start a stable, long-term career with a company known for promoting from within and investing in its employees. What You'll Do Provide top-notch customer service while helping members with premium billing questions — from routine account inquiries to payment processing. Handle a mix of inbound and outbound calls, including helping members understand their bills, take payments, and enroll in online billing/payment tools. Notify members of delinquent accounts and guide them through reinstatement requirements when needed. Research and resolve issues on the spot whenever possible, following up promptly when more digging is required. Keep member information secure and confidential at all times. Partner with other departments to get member accounts corrected quickly. Learn the ins and outs of billing policies so you can give accurate, confident answers every time. What We're Looking For High School Diploma or GED. A friendly phone voice and strong communication skills — no healthcare experience required! At least 1 year of customer service experience. A \"growth mindset\" — someone excited to eventually take on more responsibility, including escalated calls, rather than just doing the minimum. Why You'll Love It Here A track record of promoting from within — team members have moved into marketing, accounting, and other departments. A mission-driven, nonprofit organization focused on making healthcare simpler and more affordable for the people it serves. A supportive team culture with regular huddles and check-ins (paused during peak season so you can focus on members). Job Type & Location This is a Contract to Hire position based out of Salt Lake City, UT. Pay And Benefits The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&DD for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Sep 28, 2026. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr