Account Manager

Job Summary The Account Manager will design and coordinate how we deliver our services to more than 500 global customers and manage their interactions with CLG. They create plans to deliver the solution, seek to develop a positive customer experience across the client lifecycle, and promote retention. Key Responsibilities Represent the ‘voice of the client’ as their trusted partner and advisor Identify needs and agree on solutions Construct a plan for how CLG will deliver those solutions Manage external expectations and internal collaboration Ensure accurate and profitable invoicing Work towards timely collection of payments Collaborate closely with team members and customers to support retention and expansion opportunities Provide timely responses to customer requests for service Be aware of each customer’s profile to ensure appropriate service is delivered Monitor pending orders and keep all stakeholders updated Schedule active orders Validate that all services and fees have been completed Act as an industry expert regarding all services offered Deliver and communicate ROI for clients throughout the client lifecycle Schedule appointments and maintain calendars as needed Answer incoming phone calls and route them appropriately Cross‑train on other Account Managers’ customer accounts to ensure consistent coverage and service continuity Qualifications College degree or equivalent relevant experience Detail oriented Strong customer service skills Excellent written and oral communication skills Ability to provide leadership and promote teamwork Strong working knowledge of WMS, CRM, and Microsoft Office Work Schedule Days: Monday through Friday Hours: 7:00 AM to 4:00 PM All job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Coastal Logistics Group