Customer Service Technical Support

(such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!We are looking for a **Technical Support Engineer – HVAC** to support the development and delivery of tailored HVAC solutions for customers and partners. This role combines strong engineering expertise with customer-facing engagement, supporting the full lifecycle from technical consultation and solution definition through to commissioning and ongoing support.Working closely with Sales, R&D, and Product Management, the successful candidate will help translate customer requirements into reliable, efficient, and competitive HVAC solutions.This position is based in **Belluno**, and you will be able to work in a hybrid working model with 2 days per week from home.**Key Responsibilities of the Role:*** Collaborate with the Sales team to analyse customer technical requirements and propose customised HVAC solutions that are technically robust and commercially competitive.* Provide technical support during both pre-sales and post-sales phases, including application consulting, functional analysis, system configuration, and component selection.* Support the configuration, commissioning, and optimisation of HVAC systems at customer sites to ensure optimal performance and reliability.* Assist with technical troubleshooting, both remotely and on-site, and supervise installation and commissioning activities when required.* Act as a technical interface with R&D and Product Management, providing field feedback to support product improvements and the development of new solutions.* Deliver technical training to customers, OEMs, partners, and internal teams on the configuration, operation, and maintenance of HVAC systems.* Contribute to the development of technical documentation, presentations, and sales support materials to support commercial activities.**Required Skills and Qualifications:*** Degree in Mechanical Engineering, Electronic Engineering, or a related technical discipline.* Minimum 2 years of experience in technical roles within the HVAC sector, such as installation, system parameterisation, application engineering, technical support, or pre-sales.* Solid understanding of thermodynamics and fluid dynamics principles applied to HVAC systems.* Experience with electronic control systems and HVAC applications, including PLCs and Building Management Systems (BMS).* Familiarity with communication protocols such as Modbus and BACnet.* Excellent communication and interpersonal skills, with a collaborative and customer-focused mindset.* Fluent Italian and English, both written and spoken.**Preferred Skills and Qualifications:*** Experience supporting system commissioning and optimisation in HVAC applications.* Exposure to OEM environments or complex HVAC installations.* Experience delivering technical training to customers or partners.* Ability to translate complex technical concepts into clear, customer-focused solutions.* Strong interest in developing both technical expertise and commercial understanding within the HVAC industry.**About the location:**Copeland Controls is a global leader in high-quality products and services, distributed and supported across more than 70 countries by a network of skilled and knowledgeable professionals. Our Belluno (Italy) manufacturing site employs over 200 dedicated team members who provide exceptional training, hospitality, and customer service, ensuring the correct selection of controllers and efficient after-sales support.Our brand-new Innovation Center spans 1,000 sq.m and features a cutting-edge research and development laboratory. This state-of-the-art facility allows us to test control systems directly on counters, cabinets, and compressor racks under real-world environmental and operational conditions.Join our dynamic team and be part of a forward-thinking company leading innovation in the industry! If this sounds like you, please apply! We can’t wait to speak with you!**Our Commitment to Our People**Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating**Our Commitment to Inclusion & Belonging**At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.**Equal Opportunity Employer**Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.**Work Authorization**Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.**No calls or agency requests please.** #J-18808-Ljbffr Copeland