Technical Support Specialist II

Responsibilities You’ll also work in partnership with Level 1 Service Desk teams and Level 3 specialists to deliver efficient, reliable IT support and stable operations. This role is ideal for a developing support professional (typically 1-3 years' experience) who is eager to learn fast and grow quickly in a hands‑on, high‑volume onsite environment. We’re looking for someone with high learning agility who can ramp up rapidly, take ownership, and operate with pace while maintaining excellent customer service and ticket quality. Provide Level 2 onsite/deskside support (walk‑ups + ticket queue), supporting Windows and macOS laptops. Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process. Support and administer endpoint management tooling: Windows: Autopilot/Intune build and deployment support macOS: Jamf Pro policies/profiles/app deployments and troubleshooting Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint. Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts). Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed. Maintain high-quality ticket updates and documentation in ServiceNow. Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work. Skills Required Advanced knowledge of Microsoft products. Knowledge of MacOS. Strong troubleshooting skills. Strong experience supporting macOS / MacBooks in a managed enterprise environment. Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting. Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment. Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts). Strong customer‑facing communication and an ownership mindset – proactive updates and end‑to‑end accountability. Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.). Comfortable working onsite in a busy office environment. Education & Work Experience 2-3 years experience Job Details Title: Technical Support Specialist II Location: Alpharetta, GA Client Industry: Insurance Compensation: $25-$30/hr #J-18808-Ljbffr