Project Manager, Retail Customer Experience Survey System

Project Manager, Retail Customer Experience Survey System

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail's customers and teams discover, be inspired by, learn about and go further with Apple's products and services, and does so in a manner that is true to our values. Join Apple Retail's Customer Insights team as a Project Manager and contribute to our global customer feedback survey program operations. In this role, you will support our Net Promoter Program survey infrastructure, assist with project execution, and collaborate closely with technical and business partners, to keep our surveys in sync with the business as it evolves and ensure smooth daily operations. Your work supporting data and reporting systems will amplify the voice of the customer to thousands of team members and leaders worldwide, so that they can deeply understand customer journeys, measure the impact of critical business changes, and continuously find opportunities for improvement.

In this role, you will contribute to initiatives that build, optimize, and maintain the robust operational systems of our high-impact, high-visibility customer survey program. You will support program infrastructure, helping to ensure surveys are aligned to organizational goals with key partners, through hands-on project execution.

Responsibilities:

• Project Support & Coordination: Assist with various stages of the project lifecycle, from planning to successful implementation. Help translate business needs into clear requirements and ensure on-time delivery of project tasks. Take ownership of assigned tasks and contribute to overall project success, including driving accountability with supporting partners.
• System Monitoring and Support: Assist in monitoring and optimizing critical operational systems. Support issue resolution with technical teams, and learn about and help implement new technologies to enhance system design and efficiency.
• Cross-Functional Collaboration: Collaborate effectively with diverse teams and vendor partners, contributing to a culture of accountability, high performance, and continuous improvement.
• Clear Communication & Documentation: Ensure transparent, helpful, and proactive communication with all partners, tailoring messages effectively, and fostering alignment and collaborative success. Assist in creating and maintaining thorough documentation for system designs, technical specifications, data flows, and operational procedures, to establish clarity, facilitate knowledge transfer, and support long-term maintenance.

Minimum Qualifications:

• 5+ years project management experience, with dedication to continuous improvement and quality.
• Experience contributing to cross-functional initiatives.
• Familiarity with both Waterfall and Agile project management methodologies, with experience creating effective project plans with detailed timelines.
• Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to diverse audiences, influence partners, and foster collaborative relationships.
• Bachelor's Degree or equivalent industry experience.

Preferred Qualifications:

• Exposure to customer experience and/or retail functions, ideally with multi-channel platforms (e-commerce, in-store, digital platforms).
• Familiarity with quantitative market research concepts, especially NPS (Net Promoter Score) or similar customer experience tracking surveys.
• Experience working in close collaboration with technical teams, including data engineers.
• Experience with data querying languages (SQL, especially with Snowflake), data visualization tools (such as Tableau, Streamlit), text analytics, and emerging technologies such as large language models and generative AI. Otherwise, must be willing to learn as these are part of daily responsibilities.
• Ability to create diagrams and documentation describing system relationships (using tools such as Miro, OmniGraffle, Visio).
• Relevant certifications in project management, change management, and/or business analysis (such as PMP, PMI, Scrum, Six Sigma) are a plus, but not mandatory.

Pay & Benefits:

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $110,500 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.