General Manager

The General Manager is a polished, well‑spoken, and well‑regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property, providing support, supervision and guidance to their management team and front‑line associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal and local regulations as well as company and brand standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands‑on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients, associates, ownership, corporate representatives, brand representatives and key vendors.

Education & Experience

• At least 6 years progressive experience in a hotel or a related field; or a 4‑year college degree and at least 4 to 5 years of related experience; or a 2‑year college degree and at least 5 to 6 years of related experience.
• Must be proficient in Windows operating systems, company‑approved spreadsheets and word processing.
• Must have valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

If requested in accordance with applicable law, the company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him or her to perform essential functions of the job unless the accommodation would impose an undue hardship on the company.

Requirements

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with company dress code and wearing a name tag when working.
• Comply with and ensure adherence to company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• In conjunction with the Director of Sales, conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on‑site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, adjusting as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate‑sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all company policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
• Ensure that training in service standards is taking place in each department.
• Assist in creating a positive team‑oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
• Forecast monthly the hotel’s financial position, by estimating revenues and line‑by‑line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Prepare and conduct all management interviews and follow hiring procedures. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals and ensure that managers are following the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel, and ensure that managers are following the standards in their administration of counseling and disciplinary steps.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Ensure that all employees receive fair and equitable treatment.
• Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and helping as needed.
• Maintain procedures for handling the hotel safe specifically regarding security and initiate a monthly safe audit.
• Conduct bi‑monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.