Claims Examiner

Key Responsibilities Investigate, evaluate, negotiate, and resolve assigned claims of average complexity. Make decisions within authority and work under general direction from manager. Analyze and determine appropriate direction on coverage, investigation, evaluation, and resolution of claims. Make recommendations regarding reserve changes to Management. Recognize potential exposures on claims and prepare alerts to Management and internal business partners. Adhere to Fair Claims Practices Regulations and claims handling guidelines. Prepare and distribute claim reports. Participate in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders, including Underwriting. Deliver top‑notch service and contribute to strong customer relationships. Support special projects as assigned and learn cross‑functional collaboration within Claims. Mentor with senior examiners and managers, observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel, including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed. Education & Certification High school diploma required; Bachelor’s degree preferred. Must have or be eligible to receive a claims adjuster license. Qualifications Understanding of insurance claims and legal services landscape. Claims technical skills and understanding of product lines. Knowledge of insurance policy types across product lines. Excellent customer service skills. Excellent written and oral communication skills. Excellent analytical and problem‑solving skills. Excellent organizational and time‑management skills. Ability to deliver outstanding customer service to both internal and external customers. Ability to work collaboratively and in a team environment. Ability to work autonomously with minimal direction/oversight. Ability to take initiative and think strategically and creatively. Strong desire for continuous improvement. Intermediate skills in Microsoft Office products (Excel, Outlook, PowerPoint, and Word). Benefits Competitive health, dental and vision insurance options. Optional life, disability and AD&D insurance. 401(k) with employer match contributions. Employee Stock Purchase Plan. Paid time off, corporate holidays and floating holidays. Parental leave. Hybrid working schedule: 3 days in office, 2 days remote. EEO Statement Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. #J-18808-Ljbffr