HVAC Comfort Advisor

Comfort Advisor

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

The Comfort Advisor is responsible for closing sales from marketed generated leads, evaluating the HVAC needs of residential customers, following the Nexstar Sales Model and creating and presenting options. This role requires good communication skills and HVAC knowledge.

Key Responsibilities

• Meeting the client's needs and wants while meeting the minimum budgeted sales as determined by management's plan. The company depends highly on the Comfort Advisor's ability to convert prospects into satisfied owners of new air conditioning and heating systems.
• Maintain a closing ratio on technician-generated leads of 75% or higher.
• Maintain a closing ratio on marketed leads of 50% or higher.
• Maintain an average sale price of $6,450 or higher.
• Be available within 15 minutes by phone at all times, other than scheduled vacations or holidays.
• Arrive at appointments 5 - 10 minutes ahead of scheduled appointment time.
• Only present the price for a system when all the decision makers are present.
• Use the Home Comfort Guide.
• If both decision makers are not present, perform a partial survey and reset the appointment time when all decision makers are available.
• Perform a complete Comfort Survey and Home Analysis on every call.
• Complete all paperwork in a timely and accurate manner.
• Sales Lead Scheduled to come out within 24 hours
• 99% of the time estimate is to be given onsite if off book within 24 hours Using the comfort guide
• Follow Up within 24 hours after quote
• Second follow up more ways of communication to be used in 24 hours
• Third Follow up 1 week later
• The Comfort Advisor is responsible for financing paperwork as well as ensuring collection of cash payments.
• Commission is not paid until the company is paid for the job or the client has signed a financing completion form.
• Spend at least two hours each week reading or listening to self-improvement or sales-related books, video, or audio.
• Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members. Understand that any misrepresentation to a client or Manager is grounds for immediate dismissal.
• Arrive on time for sales training meetings conducted by Management.
• The Commission sheet is pulled directly from Service Titan and approved by People Resources and the Trade Manager, then verified by Accounts Payable before payout.
• Maintain a high degree of integrity and loyalty toward the company and brands.
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings.
• Live the Core Values in every interaction
• Other duties as assigned

***Compensation is based on individual performance***

Requirements

Minimum Qualifications

• High school diploma/GED required
• Associate degree preferred but not required
• Have a valid Driver's License and clean driving record
• 5+ years' experience in the HVAC trade (Preferred)
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Must pass random drug testing
• Be able to operate a smartphone and tablet
• Be willing to travel out of town up to two weeks at a time
• Be able to lift 50+ lbs. regularly, bend repeatedly, climb a ladder 40', and kneel for extended periods of time
• Be able to work in the heat and sub-zero weather
• Have no fear of heights
• Possess basic and/or advanced trade experience
• Present and communicate professionally (written and verbal)
• Understanding of the current regulations within the field
• Excellent interpersonal communication skills on a technical level
• Able to work both independently and as part of a team

Physical Demands and Work Environment

• Work both indoors and outdoors
• Would be exposed to very hot or very cold temperatures
• Will be in proximity to hazardous conditions, equipment, and situations
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Will be exposed to very bright or inadequate lighting conditions
• Ability to climb ladders and work from roofs and scaffolding
• Will work around exposed contaminants
• Must be able to work in cramped work places, such as crawl spaces under floors.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilson by visiting.

Equal Opportunity Employer