IT Support Specialist

Harbor Grove LLC, a maritime logistics company in Buffalo, NY, is hiring an IT Support Specialist for a full-time position. The salary range is $45,000 - $64,619. This role involves providing technical assistance to employees and maintaining IT systems.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist with network problems, and provide training to users. You will also monitor system performance and ensure data security.

You will work in a team environment at our Buffalo, NY office. The workplace is in a city setting with a state of NY. Collaboration with other departments is essential for this role.

Benefits:

• Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families.
• The company also offers a robust retirement plan, allowing employees to save and invest for their future.
• Additionally, paid time off is provided, which typically includes vacation days, sick leave, and holidays, ensuring a balanced work-life schedule.
• Specific benefits may vary based on individual circumstances, such as tenure, location, or job role, but the company strives to provide a supportive and beneficial work environment for all its employees.

To be successful in this role, you should have a bachelor's degree in IT or a related field. Experience with IT support systems and troubleshooting is required. Knowledge of network security and data backup is a plus.

Interested candidates are invited to submit their applications by November 23, 2026.

The application process is straightforward and designed to ensure that all candidates have an equal opportunity to present their qualifications.

Upon receipt, all applications will be carefully reviewed by our hiring committee.

What you will do:

• Provide technical support to employees, including hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain the company's IT infrastructure, including servers, workstations, and network devices.
• Assist in the implementation of new IT systems and technologies.
• Conduct regular system backups and ensure data security and integrity.
• Document IT processes, procedures, and solutions for future reference.

What we need:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Strong knowledge of IT infrastructure, including hardware, software, and network systems.
• Experience with IT support tools and software, such as ServiceNow, Jira, or similar.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.