Help Desk Agent

Job#: 3046728 Job Description: Communication Desk Assistant Location: Atlanta, Georgia (Onsite) Role Overview: This position is responsible for initiating and maintaining communication with internal and external customers during system events. The role involves assisting Transmission Power System Coordinators, maintaining records, and performing clerical and administrative activities. This position requires handling phone calls from field personnel and entering information into a database. Key Responsibilities: Initiate and maintain communication with internal customers, such as TMCs and supervision, and external customers, such as ITS partners, during system events. Assist Transmission Power System Coordinators in developing and correcting outage reports. Maintain records of all outages and perform clerical and administrative activities in the GCC. Answer phone calls from field personnel entering and exiting substations and power line right-of-way, and enter the information into a database. Provide communication to field personnel during routine and emergency conditions. Track system events on transmission lines and equipment. Required Qualifications: Education: A High School diploma is required. Experience: Experience working for an electric power utility in Generation and/or Transmission maintenance or construction of lines or substations is helpful. Technical Skills: The candidate should be proficient with computer applications such as Excel, Microsoft Word, Windows 7, Access, PowerPoint, and Outlook. Preferred Qualifications: A college degree is a plus. Knowledge of electrical fundamentals or control center operations is desirable. Skills in problem-solving, decision-making, and handling multiple tasks simultaneously. Ability to work independently as well as interdependently. Excellent oral and written communication skills. Company Overview & Culture: Our organization is a leading entity in the utilities sector. We are committed to providing reliable service and fostering a professional work environment. We value individuals who demonstrate strong communication skills and can contribute effectively to team operations. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060 #J-18808-Ljbffr