Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President[...]

Marcus by Goldman Sachs – Delivery Workforce Planning and Hiring Process Manager, Vice President Overview Marcus by Goldman Sachs is the online consumer banking arm of Goldman Sachs, offering high‑yield savings accounts and Certificates of Deposit directly to consumers. The position will lead workforce planning and high‑volume hiring for Marcus’s Delivery team worldwide, ensuring adequate staffing across India, the UK, and the US to support business growth. Responsibilities Partner with Delivery management to develop, maintain, and execute short‑ and long‑term workforce plans aligned with growth targets. Identify and implement improvements in forecasting, hiring processes, and resource planning to increase efficiency. Collaborate with Delivery, Finance, Marketing, and HCM partners to align hiring requirements with business initiatives and meet service‑level targets. Provide regular reporting to senior stakeholders on forecasting, resource plans, and hiring metrics, including candidate flow and pipeline issues. Manage resource plan execution, identify blockers, and work with stakeholders to optimize processes. Ensure systems, role updates, and sourcing align with the resource plan. Qualifications Basic Qualifications Degree or relevant experience. 5–7 years of experience managing workforce resource plans, including predictive modeling and senior‑level communication. 5+ years of leadership experience managing and developing a team. Experience in project management: process design, improvement, execution, and KPI reporting. Strong executive presence and ability to present to senior executives. Proficiency in Microsoft Office (Excel, PowerPoint, Word, Access). Strong judgment, multitasking skills, and ability to meet deadlines. Preferred Qualifications Experience in a digital or retail banking environment. Experience developing staffing forecasts for multi‑channel, multi‑provider contact centers. Preferred experience with predictive analytics (SPSS, SAP, R, Python). Key Skills Advanced forecasting and workforce planning for contact center operations. Project management and end‑to‑end process design. Strong interpersonal, organizational, and communication skills. Leadership, executive presentation, and decision‑making capabilities. Analytical thinking and KPI reporting. Customer focus and problem‑solving. About Goldman Sachs Goldman Sachs, founded in 1869, is a leading global investment bank, securities and investment management firm headquartered in New York with offices worldwide. The firm is committed to diversity and inclusion, offering training, development, wellness programs, and competitive benefits. Equal Opportunity & Disability Statement Goldman Sachs is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran or disability status. The firm provides reasonable accommodations for candidates with special needs or disabilities. Job Information Job Identification: 175483 Job Category: Vice President Posting Date: 07/16/2026 Locations: Richardson, TX, United States Benefits Overview Goldman Sachs offers a competitive benefits package that includes abundant vacation policies, financial wellness and retirement support, medical and dental coverage, employee assistance programs, on‑site child care centers, fitness center access, and career development resources. #J-18808-Ljbffr Goldman Sachs Group, Inc.