Operations Manager

Company Description Premier Stone is a leading B2B supplier of superior quality stone and outdoor living products across the Southeast, primarily focused on the pool construction and landscaping industries. The company is committed to delivering reliable, cost-effective materials supported by attentive and consistent customer service. Premier Stone maintains extensive relationships throughout the stone industry, from quarries and manufacturing facilities to logistics partners and installation professionals. Team members join a business focused on quality, integrity, and long-term client satisfaction. Role Description This is a full-time, on-site Operations Manager role based in Charlotte, NC. The Operations Manager will oversee daily office and warehouse activities, including inventory control, order fulfillment, shipping and receiving, and coordination with drivers and installation partners. This role will be responsible for optimizing operational processes, monitoring workflow, and implementing best practices to improve efficiency, safety, and cost management. The ideal candidate will have Spanish Fluency Construction/Landscape Industry Background (specifically in material sales / B2B or wholesale sales) General Responsibilities Oversee and support all administrative and operational functions in the office and warehouse to ensure smooth business operation Oversee office and warehouse staff and ensure they are working productively, accurately, and safely Review/develop office policies and standard operating procedures, and ensure they are implemented appropriately Identify opportunities for process and office management improvements Check incoming and outgoing orders and shipments for accuracy Review orders/invoices/billing for accuracy Identify areas for sales growth – such as new product lines, new customer demographic, etc. Analyze client product needs, growth patterns, and market trends Promote and cross-sell product lines to new and existing customers Service existing accounts with the goal of nurturing relationships and increasing sales Identify new accounts to increase market share and bolster overall sales volume Monitor competition by gathering current information on pricing and products Assist in all marketing activities, and help implement new campaigns to include social media, website, direct mail, etc. Multitask and prioritize work through effective time management Maintain professionalism in all business affairs Assist with conducting inventory counts and maintaining accuracy Assist in basic office maintenance as needed, keep showroom and office areas looking professional Any other duties required of the position Minimum Qualifications Bachelor's degree in business administration or similar, or equivalent work experience 3-5 years of work experience in a related field Must have exceptional attention to detail, and bring a sense of urgency to daily tasks Strong organizational and time management skills, and ability to prioritize Self-starter, driven, and able to work with minimal supervision Excellent communication and interpersonal skills, both on telephone, text, and email Strong problem-solving skills and analytical abilities Proficient with Microsoft Office and Google products Quickbooks experience preferred Demonstrated leadership ability to manage challenges and oversee employees Friendly and outgoing personality, positive, can-do attitude Ability to lift up to 50 lbs. Bonus Qualifications Spanish Fluency Construction/Landscape Industry Background Additional Information In this position you will wear many “hats”, as a small company we expect all employees to pitch-in and help as needed, where needed, and no two days are the same. The primary role will be managing operations for profitable growth, with elements of sales, customer service, administrative, warehouse oversight, etc. as well. You will report directly to the owner and supervise the office and warehouse staff and delegate tasks as deemed necessary. #J-18808-Ljbffr