Program Support Specialist

Program Support Specialist

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you'll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you'll have opportunities for personal and professional growth. If you're looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.

The Program Support Specialist provides administrative and programmatic support to ensure the efficient delivery of services to clients. This role serves as a key point of contact for client communication, documentation, data tracking, and coordination among program staff, case coordinator/managers, drivers, and external partners. The position supports intake, audits, special events, and daily operations while maintaining compliance with funding and regulatory requirements. This is a bilingual role requiring strong organizational, communication, and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Responsibilities include the following, and other duties may be assigned:

• Respond to client inquiries via phone, email, and in person; assist with call answering, transfers, and referrals to appropriate departments or external providers
• Maintain accurate client records by documenting notes, updates, and changes; communicate updates to case managers, ILS, drivers, and program staff
• Serve as a liaison between clients and delivery drivers to support successful Home Delivered Meals (HDM) deliveries
• Manage and update inactive client lists and assist with client account changes, terminations, and related correspondence
• Assist with drafting and processing termination letters and addressing client complaints in a timely and professional manner
• Support intake, enrollment, and eligibility verification processes
• Assist with data collection, reporting, and preparation for annual, quarterly, and program audits
• Provide clerical support including filing, copying, preparing mailings, and organizing program documentation
• Assist with completing and collecting client surveys
• Support high-volume call periods related to special events and holidays, including special holiday deliveries like Matzah Mitzvah and Milk & Honey
• Relay accurate and timely information between program staff and participants
• Ensure all documentation complies with funding agency and regulatory requirements
• Provide coverage at congregate sites, as required
• Assist the Administrative Officer with processing payments, completing check requests, and tracking expenses in the Expense Tracker
• Assist the JCS Delivers Program with intakes, placing orders, and responding to client inquires, as required

JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.

All of Senior Management and Managers are required to actively participate in JCS' Milk and Honey, Matzah Mitzvah and other similar events. These events are essential to our organizational culture, and leadership participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, managers and supervisors help set the standard for involvement and demonstrate our commitment to these meaningful traditions.

**Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse:

Qualifications

• High School Diploma or equivalent, required
• Associate degree, preferred
• Data entry skills, required
• Microsoft Office Suite, required
• Ability to travel locally as required for program operations, required.
• Bi-lingual English/Spanish, required

Jewish Community Services of South Florida